Shawn Lane
Ottawa,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director
North American Security Services
Toronto/Ottawa
06.2023 - Current
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Drafted and distributed reports to assist board members with critical business decisions.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Director of Operations
Iron Horse Security And Investigations
Ottawa
03.2022 - 06.2023
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Monitored budget and utilized operational resources.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery. (ISO9001 - CGSB Certification)
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Vice President of Operations
3 Sixty Secure Corp.
Ottawa
06.2018 - 01.2022
- Responsible for directing the safety, operations and administration for three business lines
- These business lines include Secure Transport of goods (Medical and Recreational Marijuana), Armoured Car (Cash and Coin) and physical security services
- Develop and maintain labour relations on a national level with several unions and 300 + non-unionized staff
- Develop business plans and create budgets for board approval, frequently present information and strategies to the Board of Directors
- Responsible for reducing fleet operations costs by 26% nationally, fleet insurance costs 16% and overtime costs by 75%
- Directed Security Services across Canada with a footprint in every province while continuing to drive growth and costing efficiencies
- Develop and implement budgets with a focus on reducing costs while exceeding contractual requirements
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Established performance goals for department and outlined processes for achievement.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Operations Manager
TOERSA Security Services Inc.
Ottawa
02.2017 - 06.2018
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Create policies and procedures for emergency response action during large scale events
- Met with clients, and local law enforcement to ensure smooth operations during major events such as Bluesfest, Dragonboat, and over 120 other events in the Ottawa region.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Facilitated smooth collaboration between departments through clear communication channels.
Operations Manager
UCB1 Global Protection Services
Ottawa
09.2016 - 02.2017
- Primary point of contact for Ottawa Light Rail Project
- Recruit, hire, train, and deploy all guards to key roles in the field
- Provide overall scheduling for all guard services in the Ottawa Region Set up, monitor, and test GPS tagging system as per contract requirements for Ottawa Light Rail.
Business Development Manager/Manager of Guard Operations
Response Safety Security Investigations
Ottawa
01.2013 - 01.2016
- Meet with potential customers to generate new business opportunities
- Draft proposals for public and private tenders
- Meet with new clients to draft post orders, execute contracts, and ensure a smooth transition of service
- Provide training, mentorship, performance reviews to all guard staff
- Meet with existing client base to ensure continuous high performance of assigned staff
- Investigate internal and external complaints
- Manage security guards and mobile patrol staff
- Train staff on new scheduling software, and parking solution software.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Deputy Regional Manager Eastern and Northern Ontario
Garda Canada Security Corporation
Ottawa
01.2006 - 01.2013
- Responsible to overall operations of all contracts in Eastern and Northern Ontario, 700 guards and 200+ contracts.
- Write responses to requests for proposals, and present to potential clients
- Provide customer service to all clients, ensuring that all issues are resolved in a timely manner
- Maintain clear lines of communications with all clients
- Ensure target budget goals are met, and report sales initiatives
- Oversee all training requirements, equipment requirements, and operation requirements for contracts
- Ensure training meets legal requirements, contractual requirements, and meets best practices to mitigate liability risks
- Manage health and safety requirements for all sites, in conjunction with the Joint Health and Safety Committee
- Investigate internal and external complaints in terms of service
- Investigate sexual harassment, racism, and workplace bullying complaints
- Investigate non conformance reports under the ISO quality management system
- Provide root cause analysis from investigations and draft corrective action reports
- Develop policies, procedures, and training guidelines for all managed sites
- Manage fleet operations
- Screen and evaluate new and current vendors
- Meet with and negotiate disciplinary action with the Union
- Investigate union grievances, find resolutions while avoiding arbitrations.
Operations Manager
Riviera Security
Ottawa
01.2004 - 01.2006
- Direct the daily operations of all mobile patrol guards, security guards, and dispatchers
- Recruit, train, and supervise dispatch centre for Ottawa Community housing contract
- Manage health and safety requirements for all sites, in conjunction with the Joint Health and Safety Committee
- Project management of the ISO Quality Assurance implementation
- Investigate internal and external complaints in terms of service
- Investigate sexual harassment, racism, and workplace bullying complaints
- Submission of the payroll and invoicing reports for processing.
Infantry/Company Quarter Master
Canadian Armed Forces
Cobourg
01.1994 - 01.2000
- Trained for combat operations, and peacekeeping missions
- Work with community leaders to address high priority issues including evacuation of residents
- Received training for tactical communication systems, Deployed to Winnipeg to aid in the relief of Canadian civilians during the Red River Flood in Manitoba
- Deployed to the Ottawa valley during the Ice Storm, worked with community leaders, emergency services providers, and local communities to address high priority issues including evacuation of residents when necessary
- Posted as the company quartermaster, ordering equipment, weapons, supplies to ensure operational needs
- Inspected weapons, equipment, and uniforms to ensure compliance with SOP's.
Education
No Degree - Corporate Security
Algonquin College of Applied Arts And Technology
Ottawa, Ontario01.2003
Skills
- Sales management
- Crew collaboration
- Database Maintenance
- Training Management
- Organizational Development
- Project Management
- Business Development
- Performance Improvement
- KPI Tracking
- Employee Scheduling
- Corporate Communications
- Team Management
Certification
- WHMIS training annually
- SmartServe
- Government of Canada Assistant Company Security Officer training
- 2020 Use of Force, expandable baton and tactical handcuffing
- 2014 Beginners French
- 2014 TRUST Anti Bribery Training
- 2013 Accessibility for Ontarian with Disabilities Act training/instructor
- 2013 ISO Internal Quality Auditor (Security & Aviation) GardaWorld
- 2012 First Aid, CPR "C", with AED
- 2012 Use of Force, Hand cuffing, and expandable Baton
- 2009 CGSB Certified Instructor
- 2008 CGSB Certified Security Supervisor
- 2008 CGSB Certified Security Officer
- 2006 Standards for Harassment and Racism Prevention
Skill Sets
- Training and mentorship
- Operations Management
- Performance Evaluations
- Skill Development Coaching
- Retail Security Management
- Workplace Investigations
- Key Account Management
- ISO Quality Assurance Audits
- Case Management
- Risk Mitigation
Languages
English
Native or Bilingual
French
Elementary
Timeline
Director
North American Security Services
06.2023 - Current
Director of Operations
Iron Horse Security And Investigations
03.2022 - 06.2023
Vice President of Operations
3 Sixty Secure Corp.
06.2018 - 01.2022
Operations Manager
TOERSA Security Services Inc.
02.2017 - 06.2018
Operations Manager
UCB1 Global Protection Services
09.2016 - 02.2017
Business Development Manager/Manager of Guard Operations
Response Safety Security Investigations
01.2013 - 01.2016
Deputy Regional Manager Eastern and Northern Ontario
Garda Canada Security Corporation
01.2006 - 01.2013
Operations Manager
Riviera Security
01.2004 - 01.2006
Infantry/Company Quarter Master
Canadian Armed Forces
01.1994 - 01.2000
No Degree - Corporate Security
Algonquin College of Applied Arts And Technology