Shawn Lam

Work History

NRI Distribution Inc

03.2021 - Current

Followed detailed instructions to operate machines with accuracy and produce quality products.
Operated multiple machines simultaneously to meet production requirements.
Operated machining equipment safely with team of operators.
Set up and adjusted equipment and properly configured machines for daily operation.
Complied with company and OSHA safety rules and regulations.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Dick's Lumber

04.2016 - 03.2024

Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Increased sales by establishing rapport with customers and identifying their needs.
Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Managed key accounts, resulting in increased repeat business and higher revenue growth.

Sen Viet

04.2014 - 03.2016

Enhanced customer satisfaction by providing timely and efficient food service with friendly attitude.
Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
Maintained organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Efficiently managed reservation system, ensuring minimal wait times for walk-in guests while honoring reservations made in advance.

Kal Tire

09.2007 - 03.2014

Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Managed key accounts, resulting in increased repeat business and higher revenue growth.