Shawn Kim
Toronto,ON
Summary
Account Manager with over 7 years of experience in client relationship development and management, consistently achieving revenue goals. Proven ability to strategize and execute successful advertising campaigns that meet sales targets while enhancing brand visibility. Recognized for strong communication skills and effective team leadership, with a solid understanding of market trends.
Overview
6
6
years of professional experience
Work History
DSP Media Manager
Flywheel
Toronto, ON
04.2024 - Current
- Created, monitored, and tracked programmatic advertising campaigns for clients on Amazon
- Leveraged various DSP platforms to enhance campaign effectiveness.
- Collaborated with leading brands and advertisers to optimize digital ad strategies.
- Contributed to programmatic advertising growth, aligning with industry trends in US and Europe.
Analyzed campaign performance data to drive actionable insights. - Maintained up-to-date knowledge of market developments in programmatic media.
- Developed strategic recommendations based on client goals and market conditions.
Publisher Account Partner
Yahoo
Toronto, ON
12.2021 - 02.2023
- Managed relationships with 21 publishers/publisher networks to optimize revenue through Yahoo’s programmatic advertising platform.
- Provided strategic guidance on monetization and yield improvements as primary contact.
- Analyzed performance data, including CPMs and fill rates, to deliver actionable insights.
- Supported new publisher onboarding to ensure seamless integration with Yahoo’s SSP tools.
Collaborated with product, engineering, and ad operations teams to resolve issues. - Enhanced platform performance through effective communication and strategic partnerships.
Customer Success Manager
Deel
Toronto, ON
09.2021 - 12.2021
- Cultivated strong relationships with existing and new customers to enhance loyalty.
- Identified customer needs and developed tailored strategies for product success.
- Conducted regular check-ins to assess satisfaction and resolve customer issues.
- Collaborated with sales, support, product, and customer success teams for seamless onboarding.
- Monitored product usage and adoption, analyzing data to pinpoint improvement areas.
- Delivered product training to equip customers with necessary knowledge and skills.
Territory Account Manager
Nestle
Toronto, ON
02.2019 - 09.2021
- Manage customers located in the GTA, Toronto, Sault Ste. Marie, and Northern Ontario (approximately $5.3M in ARR) while constantly strategizing the best methods to elevate the clients’ overall foodservice experience.
- Regionally manage the City of Toronto accounts (15) and provide RFP support on contractual agreements and renewals regarding their beverage offerings.
- Onboard and train new customers on using the Nestlé Professional product SKUs based on their diverse foodservice offerings and Nestlé equipment on site.
- Represent the Nestlé Professional team at National Foodservice Trade Shows by coordinating events with the Marketing team.
Education
Bachelor of Arts - Commerce
Ryerson University
Toronto, ON04-2016
Skills
- Programmatic advertising
- Campaign management
- Data analysis
- Client relationship management
- Strategic planning
- Performance optimization
- Onboarding processes
- Customer training
- Campaign optimization
- Customer onboarding
- Digital strategy
- Customer success
- Account management
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
References
References available upon request.
Timeline
DSP Media Manager
Flywheel
04.2024 - Current
Publisher Account Partner
Yahoo
12.2021 - 02.2023
Customer Success Manager
Deel
09.2021 - 12.2021
Territory Account Manager
Nestle
02.2019 - 09.2021
Bachelor of Arts - Commerce
Ryerson University
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