Shawn Kim
Toronto,ON
Summary
Results-driven professional with extensive experience in account management. Specializes in cultivating and maintaining strong client relationships to drive business growth. Skilled in contract negotiation, resolving client issues, and aligning services with client needs. Demonstrates success in fostering team collaboration and adapting to dynamic environments. Showcases exceptional communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
DSP Media Manager
Flywheel
04.2024 - Current
- Collaborated with creative teams to produce engaging content tailored to target demographics.
- Analyzed campaign performance data to identify areas for improvement and optimize future strategies.
- Managed budgets for all media campaigns, ensuring optimal allocation of resources and costefficiency.
- Oversaw day-to-day management of multiple client accounts, ensuring seamless communication and timely delivery of projects.
Publisher Account Partner
Yahoo! Inc.
12.2021 - 02.2023
- Collaborated with external agencies for targeted advertising campaigns that drove subscriber growth.
- Consult on different use of channels and integration by providing a forecast of future advertising trends using KPI/ROI data from Looker and Tableau
- Develop a healthy relationship with C-level executives and present/upsell Yahoo’s diverse product solutions that target the current trends of Adtech
- Conduct QBR providing a span of metrics including Net Revenue, Spending, Future forecast of profitability, and ROI on select integration/product
- Work cross-functionally with different teams when top Publishers want to integrate through multiple ad channels such as PMP deals and Demand side
Customer Success Manager
Deel
09.2021 - 12.2021
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Territory Manager
Nestle
04.2019 - 09.2021
- Manage customers located in GTA, Toronto, Sault Ste Marie, and Northern Ontario (approximately $5.3M
in ARR) while constantly strategizing best methods to elevate the clients’ overall foodservice experience - Regionally manage the City of Toronto accounts (15) and provide RFP support on contractual agreements
and renewals in regards to their beverage offerings - Generate a base revenue increase of 10% by upselling a wide range of Nestlé products (beverages, ready meals, desserts) to office, hospitality, and foodservice executions while
sourcing new B2B partnerships in my territory
- Onboard & train new customers on using the Nestlé Professional product SKUs based on their
diverse foodservice offerings and Nestlé equipment on site
- Collaborate with the Territory Sales Manager on creating a robust pipeline and funnel for the following quarters to ensure all TSRs Quotas are met
- Represent the Nestlé Professional team in National Foodservice Tradeshows by coordinating events with the Marketing team. As a certified Barista as well, provide beverage samples to possible leads and prospects while educating them on NP products and diverse F&B portfolio.
Education
BBA - Hospitality & Tourism
Ryerson University
Toronto, ON04-2016
Skills
- Budget Management
- Campaign Implementation
- Strategic Planning
- Teamwork and Collaboration
- Client Relationship Management
- Contract Negotiation
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
DSP Media Manager
Flywheel
04.2024 - Current
Publisher Account Partner
Yahoo! Inc.
12.2021 - 02.2023
Customer Success Manager
Deel
09.2021 - 12.2021
Territory Manager
Nestle
04.2019 - 09.2021
BBA - Hospitality & Tourism
Ryerson University
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