Shawn Khan

• Provided timely and professional responses to clients' inquiries and concerns, ensuring high levels of customer satisfaction and fostering positive client relationships.
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  Proactively identified and pursued leads and potential clients through diverse channels, contributing to business growth and expansion.
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  Generated compelling and relevant content for social media platforms and Facebook groups, resulting in heightened engagement, increased followers, and enhanced brand visibility.
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  Efficiently managed schedules, appointments, and client bookings, ensuring seamless coordination and optimal resource utilization.
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  Facilitated smooth and secure payment processes for clients, maintaining accurate financial records and upholding confidentiality.
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  Built and maintained excellent customer relationships through timely responses to inquiries while going above and beyond to accommodate unusual requests, demonstrating a strong commitment to customer service excellence.

• Supervised and provided coaching, work-specific training, and job performance feedback to a team of 10-60 employees in the production department, fostering a high-performance work environment.
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  Ensured meticulous documentation and control of all cannabis material and components during production, maintaining strict compliance with Health Canada regulations.
  
• Oversaw assembly, disassembly, and cleaning of processing or packaging equipment, ensuring operational efficiency and equipment maintenance.
  
• Managed entry of all necessary information into the ERP system (Deacom) at the end of production runs, ensuring accurate and comprehensive record-keeping.
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  Coordinated with other departments to resolve quality issues and SOP discrepancies, contributing to seamless production processes and quality assurance.
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  Oversaw the formulation, processing, and documentation of various products, including THC Sugar/Tea, Gummies, Pre-roll blend/rolls, Juanaroll, Weighpack-Jar filler line, and Atg-vape, ensuring consistent and high-quality production output.
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  Ensured adherence to proper PPE guidelines, cleaning/sanitization procedures, and safe and efficient setup of packaging rooms, stations, tools, and equipment, maintaining a safe and compliant work environment.
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  Managed secondary packaging for orders, collaborating closely with supply chain, inventory, shipping, and receiving teams to ensure timely and organized order processing and fulfillment.
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  Actively participated as a member of joint Health & Safety Committee and Fire & Safety Board, contributing to a safe and compliant work environment.
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  Reported to production manager and ensured adherence to SOPs, work instructions, and safety procedures as per GMP standards throughout all stages of post-harvest processing, focusing on operational efficiency and quality.
  
  

• Prepared TerrAscend for Canadian legalization and actively participated in acquiring EU certification, contributing to successful regulatory compliance.
  
• Served as the primary technician for packaging production, ensuring adherence to specifications and quality standards.
  
• Implemented and maintained SOP protocols for cleaning, sanitizing, and setting up production and packaging areas, enhancing operational efficiency and compliance.
  
• Assisted in the cultivation department for various tasks including harvest, cloning, trimming, planting, and setting up flower rooms, contributing to smooth and efficient cultivation operations.
  
• Managed secondary packaging, including precise weighing, labeling, and quality checks, ensuring accurate and compliant product packaging.
  
• Conducted training for team members on various production processes, enhancing overall team capabilities and knowledge.
  
• Completed all necessary documentation and reconciliation during packaging and processing, ensuring accurate record-keeping and compliance with procedures.
  
• Took responsibility for formulation and processing of THC Sugar, vape, and gummies, ensuring consistent and high-quality product output.
  
• Operated a variety of production machinery, including Pre-Rolled Cones-Filling System, Induction Cap Sealing, labeling machines, and others, contributing to smooth production operations.
  
• Assisted engineering department in qualifying and setting up new machinery for use on production floor, ensuring seamless integration and functionality.

• Verified and maintained records on incoming and outgoing shipments, ensuring accurate and comprehensive documentation of all shipments.
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  Prepared items for shipment while maintaining quality and productivity standards, including picking, building, packaging, and preparing skids, cross-checking paperwork, and reporting any discrepancies, contributing to efficient and organized shipment preparation processes.
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  Communicated with team members via handheld transceiver, used pump truck, and assisted with shipping and receiving, facilitating seamless and coordinated teamwork in the shipping and receiving department.

• Accepted parcels from customers, meticulously recording details such as weight, content, and destination, ensuring accurate and comprehensive shipment documentation.
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  Sorted and filed detailed records of received parcels, forwarding them to the supervisor for further processing, contributing to efficient and organized parcel management.
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  Sent parcels/boxes to the transportation department following proper transfer SOP, ensuring seamless and compliant transfer processes.
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  Received couriers to be distributed, sorting them according to specific regions in Ontario, facilitating efficient and organized courier management.
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  Traveled to delivery destinations, handling couriers with extreme care, ensuring safe and secure transportation of goods and packages.
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  Delivered couriers to the correct addresses and persons with authentication, ensuring accurate and secure delivery processes.
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  Returned undelivered couriers to the concerned office authorities, maintaining comprehensive and organized courier management.
  
• Sent a detailed report of completed work to the supervisor daily, providing accurate and timely documentation of completed tasks.
  
  Delivered goods and packages daily without delays, ensuring prompt and reliable delivery services.

Performed all duties and completed all documentation as per SOPs, GDP, and GMP requirements, ensuring strict adherence to quality and compliance standards.

Provided timely updates to team lead on work progress, product defects, safety incidents, or issues, contributing to effective communication and issue resolution.

Safely operate all required equipment and machinery on production floor, ensuring a safe and efficient work environment.

Dispensed inactive raw materials for planned batches as per instructions, contributing to precise and accurate batch preparation.

Compounded active raw material to prepare batches for further compaction and compression, ensuring accurate and efficient production processes.

Processed batches within specifications to meet department batch execution targets, ensuring optimal run rates to support schedule adherence and production efficiency.

Acted as a change-over lead to minimize downtime, leading to lean production of compounding processes in the department, optimizing operational efficiency.

Ensured proper selection, care, and use of tools, parts, and equipment while performing all job-related duties, contributing to a safe and well-maintained work environment.