Shawn Kautzman
Saskatoon,SK
Summary
Adept Service Technician with a proven track record at Wajax Industrial Components, showcasing exceptional installation, repair, and troubleshooting abilities alongside meticulous attention to detail. Excelled in elevating customer satisfaction through efficient, high-quality service delivery and clear communication of technical information, consistently meeting tight deadlines. Demonstrates a strong commitment to safety and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician
Wajax Industrial Components
08.2012 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
Languages
English
Professional Working
Certification
Industrial Mechanic Journyman
Timeline
Service Technician
Wajax Industrial Components
08.2012 - Current
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