Shawn James
Toronto District School Board – Saint Margaret's Public School
Scarborough,Ontario
1
Language
1
Certification
26
years of professional experience
Dedicated, dependable customer service professional with over fifteen years of experience in food retail operations and student supervision.
Work History
Lunchroom Supervisor / Support Staff.
12 Years 9 Months- Supervise students during lunch hours, ensuring safety and compliance with TDSB Safe School Policy.
- Support• Supervise students during lunch hours, ensuring safety and compliance with TDSB Safe School Policy.Support: Help students with physical, behavioral, or learning needs in daily activities.• Designated Early Childhood Educators Partner with teachers in kindergarten classrooms to support early learning.• Lunchroom Supervisors: Monitor students and ensure safety during lunch breaks.• Support Workers: Provide specialized services like interpretation or assistive technology . School Safety and Welcoming
• Safety Monitors: Help maintain a secure environment on school grounds.• Community Support Workers: Build relationships between schools, families, and local neighborhoods to promote student success.Student Well-Being & Services
• Nutrition Services: Coordinate and support food programs for students.• Interpretation and Translation Services: Assist with communication between non-English-speaking families and school staff. Support students with special education needs.• Promote positive behaviour and help with conflict resolution using respectful communication.• Serve as a role model while keeping a secure and inclusive environment - Educational and Special Needs Assistants * Help students with physical, behavioral, or learning needs in daily activities.
- Designated Early Childhood Educators Partner with teachers in kindergarten classrooms to support early learning.
- Lunchroom Supervisors: Monitor students and ensure safety during lunch breaks.
- Support Workers: Provide specialized services like interpretation or assistive technology
- School Safety and Welcoming
- Safety Monitors: Help maintain a secure environment on school grounds.
- Community Support Workers: Build relationships between schools, families, and local neighborhoods to promote student success.
- Student Well-Being & Services
- Nutrition Services: Coordinate and support food programs for students.
- Interpretation and Translation Services: Assist with communication between non-English-speaking families and school staff.
- Support students with special education needs.
- Promote positive behaviour and help with conflict resolution using respectful communication.
- Serve as a role model while keeping a secure and inclusive environment
Assistant Produce Manager
6 Years- Delivered friendly and efficient customer service in the produce department
- Maintained stock levels and product quality standards
- Created and managed employee schedules
- Handled vendor invoicing, documentation, and inventory updates
Department Manager
11 Years- Oversaw department operations, including staffing, scheduling, and training
- Ensured cleanliness and safety standards throughout the store
- Resolved customer and departmental issues professionally
- Managed shipping/receiving processes and vendor relationships
- Operated POS systems and supported daily cash operations
Customer Service Representative
2 Years- Aided customers with inquiries and product support
- Addressed account-related concerns and processed adjustments
- Performed general office administrative tasks
Skills
Answered customer inquiries and provided service support.
Resolved service problems and managed conflicts in professional manner.
Monitored inventory and coordinated with vendors to keep supplies organized.
Supported team leads and assisted with staff scheduling needs.
Followed safe food handling and sanitation procedures.
Operated forklifts and handled equipment safely.
Used verbal and written communication to support daily tasks.
Applied problem-solving and critical-thinking skills to resolve issues.
Adapted quickly to changing tasks and priorities.
Personal Information
Title: Inventory Control & Vendor Management Safe Food Handling & Sanitation Forklift Operation & Equipment Safety
Languages
English
Elementary
Certification
First Aid and CPR Certification – December 2015, Forklift License – January 2014
Interests
Fitness | Sports | Cooking | Computer | Reading
Music
Youth mentor
providing guidance and support to empower the next generation of leaders.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Cooking
Watching Movies and TV Shows
Video Gaming
Drone Piloting
I participate in low-impact exercises to strengthen core muscles.
Enjoy participating in activity for overall physical and mental well-being.
Timeline
Lunchroom Supervisor / Support Staff.
Toronto District School Board – Saint Margaret's Public School
2014.01 - CurrentRead More
Assistant Produce Manager
Food Basic
2014.01 - 2020.01Read More
Department Manager
No Frills
2003.01 - 2014.01Read More
Customer Service Representative
Conros Corporation
2001.01 - 2003.01Read More