Shawn James
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Fabrication Service Coordinator
James Electric Motor Services Ltd
01.2018 - Current
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Leveraged excellent negotiation skills to secure favorable pricing agreements with vendors and suppliers.
- Streamlined internal processes by developing and implementing efficient sales tracking tools.
- Boosted revenue growth by identifying new market opportunities and recommending targeted strategies to capitalize on them.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Assisted in preparing compelling proposals that successfully won competitive bids for high-value contracts.
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and enforced policies and procedures for compliance with company policies.
- Developed strong rapport with customers by addressing their concerns promptly and professionally.
- Improved communication flow between departments by fostering collaborative working relationships among coworkers.
- Developed and implemented strategies to increase sales and improve customer service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Gathered, organized and input information into digital database.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Devised and implemented processes and procedures to streamline operations.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established and maintained service schedules for several projects to help plan organize workload.
- Communicated with clients and service providers to provide updates on work progress.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Developed and maintained strong relationships with customers, leading to improved brand loyalty.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Scheduled and oversaw maintenance, repair and installation activities.
- Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Technical Sales Specialist
James Electric Motor Services Ltd.
02.2013 - 01.2018
- Contributed to team success by sharing best practices, collaborating on projects.
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
- Collaborated with engineering teams to ensure seamless integration of new technologies into customer environments.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Effectively managed time and resources to ensure consistent achievement of sales objectives and high levels of customer satisfaction.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Serviced existing accounts on regular basis to maximize revenue.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Developed a deep understanding of competitor offerings, enabling targeted marketing efforts that resulted in higher market share.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Collaborated with customers and asked questions to assess needs and budgets.
- Established strong client relationships through excellent communication skills and product demonstrations.
- Demonstrated products and specific features at customer locations and special events.
- Attended product-related technical shows and other activities to represent company products and services.
- Used [Software] to maintain company database with essential account and sales information.
- Proactively sought out opportunities for professional development within the field of technical sales.
- Educated customers on product features and benefits, tailoring explanations to their specific requirements with clear examples.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bid Specialist
James Electric Motor Sevices Ltd.
02.2013 - 01.2018
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Mastered sales fundamentals, client relationship strategy and financial modeling.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Reviewed and summarized requests for proposals and requests for quotes and shared pertinent information with wider team.
- Prepared bids and proposals to submit to clients and secure new business.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Improved overall bid quality by creating and maintaining a library of standard responses and templates.
- Attended project meetings to provide updates and insights on project costs.
- Achieved higher bid success rates with thorough research and understanding of client requirements.
- Conducted regular post-bid reviews to identify areas for continuous improvement and learning.
- Monitored project progress to identify and address changes in project scope or budget.
- Established lasting relationships with key stakeholders, delivering exceptional customer service throughout the bidding process.
- Maximized profitability, conducting in-depth analysis of competitor positioning and pricing strategies.
- Coordinated internal resources, ensuring seamless communication throughout the bidding process.
- Managed multiple bids simultaneously, ensuring timely submission and adherence to strict deadlines.
- Developed compelling proposals to secure new business opportunities in competitive markets.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Website Designer
James Electric Motor Services Ltd.
04.2006 - 11.2008
- Improved website functionality by redesigning, updating and implementing JavaScript, CSS & HTML codes, plug ins and extensions.
- Boosted web traffic by improving navigation and rectifying bottlenecks.
- Wrote clear, clean code for various projects.
- Developed user-friendly web forms with validation and error handling.
- Analyzed source code to identify functionality issues.
- Optimized website performance with efficient coding practices and regular debugging of the platform.
- Developed visually appealing web pages using HTML, CSS, and JavaScript for increased user engagement.
- Enhanced website user experience by implementing responsive design and improving site navigation.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
- Paid attention to detail while completing assignments.
- Coordinated with marketing team members to align web content with overall marketing strategies and goals.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Computer Information Technology
DeVry Institute of Technology
Calgary, ABCertified in Software Design And Solutions
DeVry Institute of Technology
04.2023
Skills
- Marketing Collaboration
- Financial Management
- Customer Satisfaction
- Customer Engagement
- Friendly, Positive Attitude
- Interpersonal Communication
- Problem-Solving
- Self-Directed
- Organizational Skills
- Customer Relations
Timeline
Fabrication Service Coordinator
James Electric Motor Services Ltd
01.2018 - Current
Technical Sales Specialist
James Electric Motor Services Ltd.
02.2013 - 01.2018
Bid Specialist
James Electric Motor Sevices Ltd.
02.2013 - 01.2018
Website Designer
James Electric Motor Services Ltd.
04.2006 - 11.2008
Bachelor of Science - Computer Information Technology
DeVry Institute of Technology
Certified in Software Design And Solutions
DeVry Institute of Technology
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