Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Extracurricular Activities
Languages
Timeline
Generic
Shawn HUN CHEN

Shawn HUN CHEN

Montreal,Canada

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Always prepared to provide administrative support to higher levels of management and detail-oriented. Currently looking for opportunities in the same field where I can further hone my interpersonal skills and learn to use different software systems.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Human Resources Assistant

Lufa Farms Inc.
03.2024 - Current
  • Regularly update job offers.
  • Weekly onboarding presentation with new employees.
  • Participate in pre-selection of resumes for vacant positions.
  • Draft offer letters, employment contracts, and other documents required for the integration of new team members.
  • work closely with warehouse employees (adding/removing shifts, cater for payroll/insurance/FTQ retirement plan inquiries)
  • Perform screening calls for potential candidates.


HR Specialist (Contractor)

SITA
01.2024 - 03.2024
  • HR Digitalization project that consists of digitalizing personnel files of current active employees and terminated employees.
  • Categorize documents within personnel files based on internal criteria.
  • Save scanned documents in appropriate folders in Revver.
  • Scan categorized documents and send them via Email.
  • Complete a comprehensive document checklist for each scanned employee record.

HR Intern

ABC Banking Corporation
10.2023 - 01.2024
  • Payroll: Maintains & updates records on system, Prepares data for overtime computation, Yearly emoluments for staffs and leavers.
  • Onboarding : Ensures a smooth process for new recruits, ensures that end of probations/confirmation of employment are done within deadlines.
  • Makes necessary arrangements for internal transfers, prepares promotion letters.
  • Prepares and posts internal & external advertisements for recruitment.
  • Screens candidates’ profiles, Prepares contracts.
  • Interview procedures (Plans & conducts interviews; gives feedback to candidates)

Bilingual Customer Service Professional

Manulife Bank & Trust
06.2023 - 08.2023
  • Multitasking and effectively using administrative systems like PPLUS, Agent Desktop, Head Office, Web, Intake Tool, Verint etc.
  • Helped clients on the phone with access card issues, address changes, PIN resets, ordering cheques, transfers, bill payments, detecting fraud etc.
  • Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service both in French and English.
  • Kept current with company policies, procedures and processes.

Bilingual Customer Service Professional

National Bank of Canada
05.2023 - 06.2023
  • Helped clients use the bank's applications.
  • Helped clients on the phone with access card issues, address changes, PIN resets, ordering cheques, transfers, bill payments, detecting fraud etc.

Sales Associate

Miniso
01.2023 - 04.2023
  • Organized products and maintained cleanliness of stores and shelves while greeting and helping clients.
  • Handled cash and maintained stock inventory by consistently updating and verifying excel sheets.
  • Worked as a team while ensuring excellent customer service both in French and English.

Sales Associate

Uniqlo Eaton Centre
08.2022 - 11.2022
  • Greeted customers warmly and provided assistance as soon as they entered the store.
  • Answered customer inquiries and provided information about Uniqlo’s products.
  • Helped customers find the clothes they were looking for and offered recommendations.
  • Kept up-to-date with new product arrivals and promotions.
  • Handled cash, credit card, and other payment methods.
  • Monitored and restocked inventory as needed.
  • Communicated effectively with colleagues to ensure a smooth customer experience.

Credit Control Intern

Swan Insurance
03.2018 - 05.2018
  • Assisted in account receivables, payables, cash receipts, collections and deposits.
  • Handled reporting, filing, and collections paperwork for credit group.
  • Reviewed customer files on regular basis to make sure receivables are in sound condition.
  • Contacted customers to request financial information or to settle bad payers.
  • Provided administrative support to ensure efficient office operation.

Education

BA Psychology & Economics -

McGill University
11.2022

Cambridge A levels -

Royal College Port Louis
11.2017

Skills

  • Languages: English, French, Mauritian Creole
  • Microsoft Tools
  • Problem Solving
  • Communication
  • Data Analysis
  • Teamwork
  • Customer Relations
  • Critical Thinking
  • Time Management
  • Organizational Skills

Certification

  • Diplôme Approfondie de la Langue Française (DALF) C1, 2017
  • Alliance Française de Maurice (Distinction 2009 - 2017/CM1 - Terminale)

Personal Information

Hobbies: Piano - Reached Grade 5 of the Associated Board of the Royal Schools of Music (ABRSM), Wushu/Karate - Participated at national level, Swimming - Participated at regional level, Gym, Reading, Cinema

Extracurricular Activities

Stock Exchange of Mauritius, Young Investor Award 2016, Junior Achievement Mini Company Mauritius Competition 2016 (Finalist), Internet & Computing Core Certification (IC3) Program, Model United Nations (MUN) 2016 City Council Mauritius - Concours d'Orthographe 3e Prix Australian Mathematics Competition (High Distinction) 2012 & 2013, Finances Services Commission 2016

Languages

English
Native or Bilingual
French
Native or Bilingual
Mauritian Creole
Native or Bilingual

Timeline

Human Resources Assistant

Lufa Farms Inc.
03.2024 - Current

HR Specialist (Contractor)

SITA
01.2024 - 03.2024

HR Intern

ABC Banking Corporation
10.2023 - 01.2024

Bilingual Customer Service Professional

Manulife Bank & Trust
06.2023 - 08.2023

Bilingual Customer Service Professional

National Bank of Canada
05.2023 - 06.2023

Sales Associate

Miniso
01.2023 - 04.2023

Sales Associate

Uniqlo Eaton Centre
08.2022 - 11.2022

Credit Control Intern

Swan Insurance
03.2018 - 05.2018

BA Psychology & Economics -

McGill University

Cambridge A levels -

Royal College Port Louis

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Shawn HUN CHEN