Shawn Hiebert
Marchand,MB
Summary
Accomplished Infrastructure Manager with a proven track record at Voyageur Internet Inc., enhancing network performance and team productivity. Expert in hardware and software maintenance, coupled with exceptional organizational skills, led to significant infrastructure improvements. Achieved reduced downtime and fostered professional development, demonstrating a blend of technical prowess and leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Infrastructure Manger
Voyageur Internet Inc.
11.2017 - Current
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Ensured compliance with industry regulations and company policies, reducing potential risks and liabilities.
- Established key performance metrics to monitor infrastructure health and identify areas for improvement.
- Reduced downtime with proactive monitoring, maintenance, and troubleshooting of network issues.
Senior Field Technician
No Limits Internet Solutions
05.2013 - 11.2017
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Calibrated new and existing equipment for optimal performance.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Collaborated with cross-functional teams to complete large-scale projects within tight deadlines, resulting in increased revenue generation.
- Developed strong client relationships through consistent professionalism and excellent communication skills, leading to repeat business opportunities.
- Utilized strong problem-solving skills to address unexpected challenges encountered during field assignments, allowing for timely completion of tasks without compromising quality standards.
Senior Field Technician
Eyewitness Security Systems Systems
08.2008 - 04.2013
- Performed troubleshooting and diagnostics of malfunctioning equipment, tools, and components.
- Calibrated new and existing equipment for optimal performance.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Streamlined equipment maintenance by creating a comprehensive preventive maintenance schedule, reducing downtime and repair costs.
Education
Firefighter
Manitoba OFC
Electrical /Electronics
Steinbach Regional Secondary School
Steinbach, MBLaw Enforcement
Law Enforcement Academy of Canada
Winnipeg, MBSkills
- Hardware and software maintenance
- Network asset management
- Task prioritization
- Sales
- Hardware troubleshooting
- Construction Management
- Property and facilities maintenance
- Problem diagnosis
- Organizational skills
- Time management
- Operating systems
- Network infrastructure installation
Languages
English
Native or Bilingual
Certification
Manitoba electrical class M (voice,video,data)
Tower rescue certified
Level 2 firefighter
First aid
Timeline
Infrastructure Manger
Voyageur Internet Inc.
11.2017 - Current
Senior Field Technician
No Limits Internet Solutions
05.2013 - 11.2017
Senior Field Technician
Eyewitness Security Systems Systems
08.2008 - 04.2013
Firefighter
Manitoba OFC
Electrical /Electronics
Steinbach Regional Secondary School
Law Enforcement
Law Enforcement Academy of Canada
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