Shawn Hesse
Regina,SK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sales Manager
Optimum Home Protections
2018.05 - Current
- Performed direct selling methods of home safety smart systems to consumers in their place of residence.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Journeyman Plumber
UA Local 179 Union Hall
2012.03 - 2019.05
- Enhanced customer satisfaction by swiftly identifying and resolving plumbing issues in residential and commercial properties.
- Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
- Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
- Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
Sales Representative
Global Air Systems
2010.04 - 2012.02
- Performed direct selling methods of air cleaning systems to consumers in their place of residence.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Marketer
Dominion Pro Vac
2007.10 - 2009.11
- Telemarketing campaigns for furnace cleaning appointments throughout Saskatchewan and Manitoba.
- Lead Marketer for cold call sales.
Education
Red Seal Plumbing Certificate - Plumbing
Siast
Regina, SK07.2017
Skills
- Sales Reporting
- Profitability Optimization
- Business Planning
- Sales team training
Timeline
Sales Manager
Optimum Home Protections
2018.05 - Current
Journeyman Plumber
UA Local 179 Union Hall
2012.03 - 2019.05
Sales Representative
Global Air Systems
2010.04 - 2012.02
Marketer
Dominion Pro Vac
2007.10 - 2009.11
Red Seal Plumbing Certificate - Plumbing
Siast