Windows
Open To Work
SHAWN HAGGERTY
237 King Street, Regina,SK
Summary
Accomplished Online Support Specialist with a strong track record in customer service and technical troubleshooting. Known for resolving complex inquiries swiftly and enhancing customer experiences through effective communication and problem-solving. Committed to leveraging expertise to drive client satisfaction and support organizational goals.
Overview
13
13
years of professional experience
Work History
Bus Driver
Rocky Mountain Bus Lines Ltd.
Elkford, BC
04.2018 - 04.2019
- Transported passengers safely across diverse routes in various weather conditions.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Adhered to traffic laws and company policies to promote safe driving practices.
- Communicated route changes and passenger needs to dispatch for timely service adjustments.
- Reported mechanical and operational issues to maintenance staff to ensure vehicle safety and reliability.
- Maintained clean bus interiors by vacuuming floors and wiping surfaces to enhance passenger comfort.
Sole Proprietor
Forget Me Not Antiques
Greenwood, BC
06.2017 - 04.2018
- Curated antique collections for diverse clientele and market trends.
- Developed marketing strategies to enhance store visibility and customer engagement.
- Provided exceptional customer service to create memorable shopping experiences.
- Delivered customer service support via telephone, email, and in-person to address client needs.
- Streamlined inventory systems to enhance tracking and organization of items.
- Managed cash and debit transactions to ensure accurate financial handling.
Customer Service Representative
FortisBC Electricity
Trail, BC
02.2014 - 06.2017
- Resolved customer inquiries on electricity services and billing issues, enhancing customer understanding and satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Guided customers in navigating online account management tools, improving their self-service experience.
- Collaborated with departments to resolve complex issues, ensuring customer needs were met effectively.
- Delivered accurate product and service information, enabling informed customer decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recorded customer interactions in company database, maintaining thorough documentation for reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Freelance Computer Technician
Hole in the Wall Computers
Various Locations, BC
05.2006 - 08.2016
- Diagnosed hardware and software issues, restoring functionality for various computer systems.
- Repaired and replaced defective components in customer devices.
- Installed operating systems and configured system settings, enhancing user experience and system performance.
- Provided technical support via phone, email, and in-person consultations, resolving issues efficiently and improving customer satisfaction.
- Resolved network problems to maintain optimal performance and reliability.
- Set up computers with necessary drivers and established connections to printers and peripherals.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Assessed customer needs and provided advice on appropriate products or services.
Customer Service Representative
Roger’s Wireless
Surrey, Canada
04.2013 - 02.2014
- Supported Rogers Wireless customers with sales, account inquiries, and selection of plans and add-ons.
- Resolved billing and account inquiries for clients to ensure satisfaction.
- Handled incoming calls efficiently to address customer needs.
- Operated CRM systems to track and manage customer interactions.
- Provided customer service from a remote location.
Education
A+ Certification -
Alberta Career Computer Centre
Edmonton, ABMarketing, Sales, Advertising, Small Business Promotions, Administrative Training -
Mar-Tech College of Marketing & Business Administration
Edmonton, ABSkills
- Safety regulations
- Safety protocols
- Vehicle maintenance
- Route planning
- Passenger assistance
- Effective communication
- Communication techniques
- Conflict resolution
- Attention to detail
- Time management
- Relationship building
- Passenger engagement
Certification
- A+ Certification
- Marketing Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Word
Outlook
Excel
Chrome
Opera
DBASE 4
Adobe PDF
Soda PDF
Foxit Phantom PDF
CRM
POS
Face Book
TikTok
Google Android
Messages
Microsoft Edge
Windows Defender
Multiple Antivirus and System Maintenance Sofware
Zoom
YouTube
Phone Like and Link to Windows
Team Viewer
Accomplishments
- Supervised team of 40 staff members.
- Achieved Customer Satisfaction through effectively helping with remote technicakl suport and Telephone communication for Sales and CRM software and expert knowledge of Electricity consumption.
- Processed new accounts for electricity and cell phone sales and support
- Provided remote technical support and trouble shooting to a variety of customers using Team Viewer Remote desktop support
- Collaborated with team of 50 in the development of customer support and electricity account issues.
Languages
English
Proficient (C2)
C2
Interests
Computers
Working with people
Cell Phones
Entertainment
Hospitality
Social Work
Working with Kids
Neuro Science
Social Networking
The Outdoors
Timeline
Bus Driver
Rocky Mountain Bus Lines Ltd.
04.2018 - 04.2019
Sole Proprietor
Forget Me Not Antiques
06.2017 - 04.2018
Customer Service Representative
FortisBC Electricity
02.2014 - 06.2017
Customer Service Representative
Roger’s Wireless
04.2013 - 02.2014
Freelance Computer Technician
Hole in the Wall Computers
05.2006 - 08.2016
A+ Certification -
Alberta Career Computer Centre
Marketing, Sales, Advertising, Small Business Promotions, Administrative Training -
Mar-Tech College of Marketing & Business Administration