Shawn Gratton
North Battleford,SK
Summary
Results-driven courier with expertise in logistics coordination and process improvement. Proven ability to enhance delivery speed and optimize operations, ensuring exceptional customer satisfaction.
Overview
23
23
years of professional experience
Work History
Courier
Hello Courier
North Battleford, SK
12.2020 - Current
- Oversaw daily delivery operations, ensuring timely and accurate service to clients.
- Managed logistics coordination, optimizing route planning for efficiency.
- Implemented process improvements that enhanced delivery speed and customer satisfaction.
- Developed relationships with clients, fostering trust and repeat business.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
Owner/Operator
Second Chance Goods
North Battleford, SK
02.2012 - 09.2019
- Managed daily operations and ensured efficient workflow in retail environment.
- Developed and implemented strategies to optimize inventory management and reduce waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Oversaw financial management, including budgeting, forecasting, and expense controls.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Tow Truck Driver
Lash-berg
North Battleford, SK
01.2005 - 08.2010
- Operated tow truck to transport vehicles safely and efficiently.
- Conducted vehicle assessments to determine appropriate towing methods.
- Coordinated with dispatch to manage service calls and prioritize urgent requests.
- Provided exceptional customer service during roadside assistance situations.
Forklift Operator/Yard Worker
McDonald Metals
North Battleford, SK
04.2003 - 04.2005
- Operated forklifts to transport materials within warehouse efficiently.
- Conducted routine safety inspections on equipment to ensure compliance standards.
- Collaborated with team members to optimize loading and unloading processes.
- Maintained accurate inventory records using warehouse management systems.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
No Degree -
Warman High
Warman, SKSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Valid Driver's license
- Heavy lifting
- Package pickup and delivery
Timeline
Courier
Hello Courier
12.2020 - Current
Owner/Operator
Second Chance Goods
02.2012 - 09.2019
Tow Truck Driver
Lash-berg
01.2005 - 08.2010
Forklift Operator/Yard Worker
McDonald Metals
04.2003 - 04.2005
No Degree -
Warman High