Shawn Goulding
Tecumseh,Canada
Summary
Dynamic Part Return Warranty Specialist with extensive Warranty and Manufacturing Quality experience. Proven ability to lead small and large work groups with successful results.
Overview
16
16
years of professional experience
Work History
Lead Warranty Part Return Specialist
Stellantis
Windsor, Canada
11.2017 - Current
- Analyze dealership-returned warranty parts to determine if Stellantis warranty procedures were followed.
- Administer warranty chargebacks to dealers due to incorrect repairs.
- Lead and direct mechanic technicians to complete component testing.
- Work with Warranty Specialists, Suppliers, and Engineering to investigate and rectify part quality concerns.
- Advise Technical Advisors on vehicle warranty issues.
- Generate customs documentation for Domestic and International Freight shipping.
General Assembly Quality Specialist
Fiat Chrysler Automobiles
Windsor, Canada
01.2016 - 11.2017
- Implement Workplace Organization improvements within assembly line stations aimed to improve vehicle Quality and Efficiency.
Quality Control Manager
Fiat Chrysler Automobiles
Windsor, Canada
06.2015 - 01.2016
- Manage the Quality Control Department, consisting of 18 salary and 250 hourly workers.
- Responsible for vehicle certification, ISO 9001 certification, compliance to European/China market standards, federal safety and torque regulations.
- Responsible to build and execute all Quality Control Processes, including: the Vehicle Control Plan, Quality Assurance Network, Quality Gate/Quality Verification Stations, Water Leak detection, and Buzz Squeak Rattle detection.
- Lead review of internal and external quality indicators.
Vehicle Control Plan Lead
Fiat Chrysler Automobiles
Windsor, Canada
01.2015 - 06.2015
- Responsible to lead, coach and mentor 5 salaried engineers.
- Responsible to build and execute the Vehicle Control Plan in the Body In White, Paint and General Assembly divisions.
Quality Yard Manager
Chrysler Canada
Windsor, Canada
06.2013 - 01.2015
- Responsible for managing off-site vehicle upgrades and inspections.
- Responsible to manage 3rd party contractors to ensure Quality and efficiency standards are met.
MQAS/MQGR/Federal Safety Lead
Chrysler Canada
Windsor, Canada
08.2012 - 06.2013
- Responsible to oversee plant compliance to ISO 9001.
- Responsible to oversee plant manufacturing compliance to European and Chinese markets.
- Responsible to oversee plant compliance to Governmental and Regulatory quality standards established by Chrysler.
- Responsible to oversee the manufacturing torque compliance system.
Quality Control Lead
Chrysler Canada
Windsor, Canada
07.2011 - 08.2012
- Responsible to lead, coach and mentor 3 Supervisors in a 3-Shift operation.
- Responsible to oversee departmental performance for Safety, Quality, Delivery, Cost, Morale and the expansion of World Class Manufacturing concepts.
Quality Control Supervisor
Chrysler Canada
Windsor, Canada
02.2010 - 02.2011
- Responsible to supervise approx. 100 employees completing various vehicle inspections and upgrades prior to shipment of the finished vehicle.
- Responsible to ensure targets for Safety, Quality, Delivery, Cost, Morale and the expansion of World Class Manufacturing are achieved.
Education
Bachelor's Degree - Human Kinetics: Sport & Leisure Management
University of Windsor
Windsor, ON, Canada01.2009
Skills
- Stellantis Warranty Policies
- Strong working knowledge of Stellantis Warranty Software: DealerConnect, GWA, PRAS, GIM, Field Connect, StarParts, Palantir, etc
- Stellantis Manufacturing Quality Processes
- Strong written and oral communication skills
- Strong Organization skills
- Proven Leader
- Self-Motivated
- Unmatched work ethic
Accomplishments
- Achieved highest commodity chargeback total for Part Return Department in 2024.
- Lead implementation of the Quality Control system for launch of the 2017 Chrysler Pacifica.
- Achieved record low 3 months in Service warranty levels as Quality Control Manager at Windsor Assembly (59c/1000) in 2016.
- Developed, coached and mentored 18 salaried employees from a group of non-cooperative individuals to a cohesive unit.
- Worked with JD Power consulting group to develop a benchmark quality control processes for the company to implement at all manufacturing facilities.
- Various professional developmental courses taken including Dale Carnegie, Time Management, Process Improvement, Project Management, Difficult Interactions, Leading and Motivating, Change Management, Team Leadership, Coaching.
- Various Technical courses taken in World Class Manufacturing principles and application.
Volunteer Experience
Hockey Coach, Sun Parlour Female Hockey Association, Sept 2023 - Current, Windsor, ON
Timeline
Lead Warranty Part Return Specialist
Stellantis
11.2017 - Current
General Assembly Quality Specialist
Fiat Chrysler Automobiles
01.2016 - 11.2017
Quality Control Manager
Fiat Chrysler Automobiles
06.2015 - 01.2016
Vehicle Control Plan Lead
Fiat Chrysler Automobiles
01.2015 - 06.2015
Quality Yard Manager
Chrysler Canada
06.2013 - 01.2015
MQAS/MQGR/Federal Safety Lead
Chrysler Canada
08.2012 - 06.2013
Quality Control Lead
Chrysler Canada
07.2011 - 08.2012
Quality Control Supervisor
Chrysler Canada
02.2010 - 02.2011
Bachelor's Degree - Human Kinetics: Sport & Leisure Management
University of Windsor