Shawn Gillies
Pembroke
Summary
Dynamic financial service professional with a proven track record at Meridian Credit Union, adept at enhancing Member satisfaction and driving branch performance. Skilled in team leadership and strategic planning, I excel in building strong partner relations while implementing effective business strategies. Committed to delivering exceptional service and achieving sales targets.
Overview
22
22
years of professional experience
Work History
Financial Service Associate
Meridian Credit Union
02.2019 - Current
- Provided excellent Member service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to Members.
- Enhanced Member relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team Members to achieve sales targets and improve overall branch performance.
Branch Manager
Meridian Credit Union/Desjardins Credit Union
09.2010 - 02.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Financial Service Advisor
Desjardins Credit Union
09.2003 - 09.2010
Education
College Diploma - Business Administration And Management
Sir Sandford Fleming College
Peterborough, ONHigh School Diploma -
Fellows High School
Pembroke, ON07-1995
Skills
Experienced with providing leadership and guidance to a team of financial service professionals, in alignment with Meridian's strategic objectives
Focus on maintaining and building strong partner relations with corporate partners
Collaborate to create, implement and execute branch business plan
Accomplishments
11 year coaching hockey with the Pembroke Minor Hockey Association
2 year Pembroke Minor Hockey Executive Member - U18 and U15 convenor
5 year volunteering with the Rotary Club of Pembroke - Assisting with the preparation and maintenance of Rotary's community outdoor skating rink
Languages
English
Full Professional
Timeline
Financial Service Associate
Meridian Credit Union
02.2019 - Current
Branch Manager
Meridian Credit Union/Desjardins Credit Union
09.2010 - 02.2019
Financial Service Advisor
Desjardins Credit Union
09.2003 - 09.2010
College Diploma - Business Administration And Management
Sir Sandford Fleming College
High School Diploma -
Fellows High School
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