Shawn Georgeoff

Operations

• Managed small- large scale projects, ensuring timely completion within budget constraints.
• Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
• Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
• Stayed up-to-date on industry advancements through ongoing education, certification renewals, and attending trade shows or seminars.
• Trained and guided team members to maintain high productivity and performance metrics.

Locksmith

• Conducted comprehensive assessments of home and business security needs to provide tailored recommendations for improvements.
• Used devices to open door locks without keys.
• Repaired panic hardware and alarm detection connections on doors.
• Installed new door hardware such as locks, plates, and closers
• Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
• Used key cutting machines to duplicate or cut new keys, including programming new and duplicate keys into vehicle anti-theft systems.

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
• Documented support interactions for future reference.

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.