Shawn Gemmell
Peterborough,ON
Summary
Results-driven technician with over 16 years of experience in telecommunications installation and technical support. Skilled in team collaboration and training new technicians, contributing to improved customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Installation and Service Technician
Bell Technical Solutions
Peterborough, Ontario
03.2009 - Current
- Installed and maintained telecommunications equipment for residential and commercial clients.
- Conducted thorough troubleshooting of service issues to ensure optimal performance.
- Collaborated with team members to complete installation projects efficiently and effectively.
- Provided technical support to customers, addressing inquiries and resolving concerns promptly.
- Participated in team meetings to discuss strategies for improving customer satisfaction.
- Ensured that all safety procedures were followed during installations and repairs.
- Utilized diagnostic tools and software to identify and fix technical faults efficiently.
- Trained new technicians on installation procedures and customer service best practices.
- Ensured compliance with safety standards during all installation and service activities.
- Documented service calls and installations accurately for record-keeping purposes.
- Demonstrated strong problem solving skills to quickly identify root cause of issues.
Education
Some College (No Degree) - Automotive Technician
Durham College
Whitby, ONSkills
- Telecommunications installation
- Troubleshooting methods
- Diagnostic tools usage
- Technical support
- Safety compliance
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Maintenance and repair
- Welding basics
- Multitasking Abilities
- Mechanical aptitude
- Forklift Experience
- Ladder Experience
Timeline
Installation and Service Technician
Bell Technical Solutions
03.2009 - Current
Some College (No Degree) - Automotive Technician
Durham College