Shawn Franklin
Montreal,QC
Summary
Multi-skilled, Trilingual, and Adaptable.
Driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Foundever/Kia motors Canada
Montreal, QC, Qc
06.2025 - Current
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
Foundever/Tutbotaxe Agent Intuit
Foundever
Montreal, QC, QC
10.2024 - Current
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Helped clients integrate new tax software with accounting software.
Musical Event Coordinator
Revive Nations Global Church
Montreal/ Ottawa/ International
07.2022 - Current
- Handling multi-media (photography and videography) management and coordination at church conferences
- Managing stage setup and instrument functionality, coordinating musician scheduling, overseeing sound checks, and participating in music presentations at church conferences.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
Omni Online Order
Walmart
Montreal, QC, QC
08.2024 - 10.2024
- Processed customer orders accurately and efficiently.
- Provided customer service support via phone and email regarding product inquiries, order status updates, returns and refunds.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Inspected and verified shipments for accuracy and quality assurance.
- Labeled packages accurately with destination addresses for shipping purposes.
- Reported any damaged products to supervisor immediately upon discovery.
- Checked expiration dates on perishable items prior to packing them for shipment.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
Education
High School Diploma -
Centre Academic Fournier
06.2021
Skills
- Multi-skilled
- Trilingual
- Adaptable
- Photo editing
- Entrepreneurial experience
- International travel and accommodation management
- Event coordination
- Liaising with global partners
- Event Planning
- Meeting planning
- Special events planning
- Packing expertise
- Barcode scanning
- Inventory error correction
- Item selection
- Quality Control
- Product Packaging
- Work order processing
- Pick-list processing
- Order Picking
- Event planning
Timeline
Customer Service Representative
Foundever/Kia motors Canada
06.2025 - Current
Foundever/Tutbotaxe Agent Intuit
Foundever
10.2024 - Current
Omni Online Order
Walmart
08.2024 - 10.2024
Musical Event Coordinator
Revive Nations Global Church
07.2022 - Current
High School Diploma -
Centre Academic Fournier