Shawn Demill
Dartmouth,NS
Summary
Experienced technical support representative with the ability to understand needs of end users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
DSL Technician
Teletech
07.2004 - 12.2004
- Taking calls from customers who have trouble with their DSL service
- Assisting customers to install DSL modems and equipment
- Working in a call center environment.
Technology Support Analyst
Halifax Regional Centre For Education
Dartmouth, NS
08.2005 - Current
- Responsible for 800+ computers, laptops, Chromebooks and all other technologies
- Managed inventory of technology assets, maintaining accurate records and reducing unnecessary expenditures.
- Used ticketing systems to manage and process support actions and requests.
- Installing computers and computer peripherals
- Creating and deploying system images using software like Symantec Ghost and/or FOG
- Updating/installing infrastructure in buildings such as internet drops and LCD projectors along with the wiring
- Implemented software upgrades and patches, minimizing security vulnerabilities and improving overall system performance.
- Assisted in the development of IT policies that aligned with organizational goals and industry best practices.
- Trained end-users on new software applications, fostering increased confidence and competence in utilizing technology tools.
Car Detailer
O’Regan’s Nissan
05.2005 - 08.2005
- Detailing Customer cars
- Touching up paint chips
- Installing car modifications (bug deflectors, etc.)
Education
B. Sc. Computer Information Systems -
DeVry College of Technology
02.2003
Computer Information Systems Diploma -
DeVry College of Technology
10.2002
Secondary School Diploma -
Eastern Shore District High
06.1999
Skills
- Windows administration
- Remote Support
- Software Installation
- Wireless Networking
- VoIP Technologies
- Application support
- Telecommunications
- Backup and recovery
- Data Management
- Server maintenance
Certification
A+ Certified
WHIMIS Certified
First Aid Certification
References
References are available upon request
Languages
English
Native or Bilingual
French
Elementary
Timeline
Technology Support Analyst
Halifax Regional Centre For Education
08.2005 - Current
Car Detailer
O’Regan’s Nissan
05.2005 - 08.2005
DSL Technician
Teletech
07.2004 - 12.2004
B. Sc. Computer Information Systems -
DeVry College of Technology
Computer Information Systems Diploma -
DeVry College of Technology
Secondary School Diploma -
Eastern Shore District High