SHAWN CUI

· Successfully led multiple teams(5+) within the Reconciliations, Client Service and Delivery group, to ensure the integrity and accuracy of the records. Collaboratively worked with team members to identify and resolve issues described in the 3rd party reconciliations, to ensure that the portfolio is maintained (cash flows and security updates), and that any residual risk is captured and signed off prior to production of financial statements.

· Effectively managed, communicated and escalated to ensure that the team is sufficiently resourced, client deliverables are covered, risks are managed and overtime is minimized.

· Strengthened client relationships through consistent communication and timely followups. Enhanced client satisfaction with timely deliveries and professional communication.

· Have an in-depth understanding of the risks, cash flows and best practice protocols. Acted as a Subject Matter Expert (SME) to service my clients and ensured that client SLAs are consistently met.

· Led multiple teams(5+) of experienced and junior finance professionals, while coaching and developing them to build and improve their professional skills to perform successfully in their current roles and develop them into management positions.

· Developed guidance to colleagues on appropriate actions for addressing identified conflicts, ensuring consistency across the team. Assisted in the development of training materials for staff members, increasing overall awareness of conflict identification and resolution procedures.

• Proactively manage client issues including trade processing, fund valuation, fee calculations and investor reporting
• Review client and investor reports for accuracy and compliance with fund offering documents and service level agreements
• Train and mentor fund and senior accountants
• Solve product, technical and procedural problems raised by fund accountants
• Improve efficiency and the group’s throughput by streamlining processes.

• Proven ability to oversee complicated clients
• Successfully managed and oversaw completion of day to day operations for multiple clients with more than 35 funds
• Designed and implemented process improvements to enhance Month End Sign Off procedures
• Client-reached/praised ability to work collaboratively to review and revise reconciliation processes to improve efficiency and increase client satisfaction
• Tested effective coaching skills
• Actively coached and oversaw more than 5 operations analysts
• From assist in the creation of training plans and promote cross-training opportunities, to send weekly performance feedback to manager/supervisor
• Also assisted in writing and administering 6-month review for new employees
• Strong understanding of Quality and Risk Control
• Consistently kept an eye for details and understood the risk behind the tasks completing
• Made lines of communication open to capture and escalate any potential risks
• Led monthly meetings with FA team to provide commentary, identify issues, support resolution and prevention
• Developed and maintained good working relationship with clients and employees
• Worked closely with multiple departments from different countries to deliver high-quality error-free reconciliation and sign-offs
• Responsible for updating clients for month end sign-off status nightly by liaising with internal and external parties to meet Service Level Agreement
• Successfully supported the conversion of existing migrations, actively manged projects through to successful integration
• Assisted the manager with internal and external queries, such as EBS, TIBCO
• Provided cover and helped monitoring daily delivery in teammates’ absence
• Pushed team members for daily overtime updates and overseeing month end sign-off to make sure workloads are well matched.

• Engaged in a team of the company to implement a new bug-tracking software solution
• Planned and initiated redesign of existing software application by utilizing object-oriented programming and Computer Numerical Control to improve the manufacturing of the components and parts
• Designed, recorded and executed macros to automate data entry inputs
• Created pivot tables and charts using worksheet data and external resources, modified pivot tables, sorted items and group data and refreshed and formatted pivot tables
• Compared data with source documents and re-entered data in verification format to detect errors
• Made offset adjustments to keep the product within original specifications and tolerances.

• Analyzed client information from interviews, educational, and medical records; consulted with other professionals, and completed diagnostic evaluations to assess clients’ abilities, needs, and eligibility for services
• Prepared and maintained records and files, including documentation of clients’ personal information, services provided and correspondences
• Provided assistance to financial departments by analyzing statistical data and completing research reports for potential clients
• Assisted the financial department manager on payroll management
• Attended weekly department conference and drafted the meeting minutes.