SHAWN Cox

Managed twenty seven Home Depot accounts within Alberta and British Columbia. Educated and trained Home Depot's sales associates and management on hot tub product knowledge and sales techniques and closing strategies. Conducted hot tub sale events outside and inside Home Depot stores on a weekly basis creating new hot tub sales and boosting stores overall revenue. Expanded territory by successfully cold-calling leadership and negotiating profitable contracts.

Temporarily contracted to perform diagnostics, troubleshooting and evaluations on hot tubs. Communicated with customers regarding hot tub issues and potential repairs. Contributed to repeat and referral business by using strong customer service and problem solving skills.

Contracted to conduct service calls in the Fort McMurray Alberta area for World of Spas Edmonton. Repaired and replaced pumps, plumbing leaks, circuit boards, spa packs etc. Troubleshoot and evaluated customers hot tubs. Completed logs and job reports for all service calls.

Contracted to boost sales at a Calgary trade show. Jacuzzi manufacture rep personally trained and educated me on their product line that allowed me to sell 4 hot tubs at the weekend tradeshow.

Assisted the company in starting  a new store location in Sylvan Lake, AB. Independently grew store and overall revenues from $0 to 1M in 4 years. Created and built a  new company website with e-Commerce capability called www.everythingh2o.info. Conducted online advertising and managed social media accounts. In 2014 I grew sales by 535%. Hired and trained new staff to accommodate stores rapid growth. Confident and capable of all store retail duties such as customer support, sales, cash register, daily deposits, marketing, website development, online advertising, retail display, branding, customer service skills, telesales, product inventory and ordering, opening and closing of the store.

Conducted sales in store showroom and trade shows. Created contracts and assisted in customers in there selection process of hot tubs. Incredibly knowledgeable about their product line and sales process.