Shawn Charles
Montreal,QC
Summary
Dynamic professional with a proven track record in the hospitality sector, notably at Kenza Lounge. Excelled in enhancing customer satisfaction through exceptional service prioritization and strong multitasking abilities. Mentored staff and implemented effective merchandising strategies at Terrasse Bonsecours, significantly boosting sales. Skilled in both cleanliness and accurate money handling, consistently fostering positive guest experiences.
Overview
5
5
years of professional experience
Work History
Waiter and Bartender
Kenza Lounge
10.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Restaurant Waiter
Pangea
07.2023 - 01.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Floor Supervisor
Terrasse Bonsecours
05.2020 - 09.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Education
No Degree - Psychology
Concordia University
Montreal, NoneNo Degree - Accounting And Finance
University of Montreal
MontrealSkills
- Strong multitasking
- Cleanliness
- Service prioritization
- Menu presentation
- Dining area maintenance
- Accurate money handling
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Waiter and Bartender
Kenza Lounge
10.2023 - Current
Restaurant Waiter
Pangea
07.2023 - 01.2024
Floor Supervisor
Terrasse Bonsecours
05.2020 - 09.2022
No Degree - Psychology
Concordia University
No Degree - Accounting And Finance
University of Montreal
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