SHAWN BROWN

• Initiated, identified stakeholder requirements for large-scale software/hardware systems utilizing Agile, Waterfall and Hybrid strategies
• Implemented a real-time tracking system, enhancing on-time performance and arrival predictions by 23%
• Developed operational and training processes for a workforce of over 1,000 staff members
• Deployed enterprise project portfolio software, designed and modeled associated processes, enhancing project oversight and efficiency for resource and budget contouring
• Led the change management adoption of SaaS systems, ensuring smooth transitions and user acceptance
• Software/Hardware Projects: Oracle ERP, CAD/AVL, GTFS-RT, Mobile Applications/Payment Systems, Trapeze, Planview, SharePoint, Enterprise Portfolio Management, Vehicle Onboard Digital Displays, LCRA radio network, ServiceNow

• Procured and administered large-scale solicitations using GSA/FRA and State and procurement processes
• Identified and implemented inventory strategies achieving an 18% cost reduction

Focused on optimizing procurement processes, negotiating favorable contracts, and managing supplier relationships to ensure cost-effectiveness and quality. Adept at conducting market analysis and implementing strategic sourcing initiatives that align with organizational goals.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

• Enhanced customer satisfaction by promptly addressing and resolving technical issues.
• Assisted in the development of user guides and FAQs, contributing to a more accessible self-help library for customers.
• Managed high call volume while maintaining a professional demeanor, ensuring a positive customer experience at all times.
• Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.

• Interpreted conversations for deaf and hard-of-hearing.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.