Summary
Overview
Work History
Education
Skills
Community Involvement
Timeline
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Shawn Broderick

Woodbridge,ON

Summary

- Enhanced operational efficiency and employee motivation at the Toronto Transit Commission through strategic planning and interpersonal communication.

- Led teams to exceed performance goals and significantly improved employee accountability and customer satisfaction without exceeding budget constraints.

- Achieved results-driven improvements in operational processes and team productivity using exceptional problem-solving abilities and strategic conflict resolution.

- Developed a deep understanding of industry trends over 15+ years, applying this knowledge to improve public transit operations.

- Demonstrated a strong talent for spotting areas in need of improvement and implementing effective changes, fostering a culture of continuous improvement.

Overview

15
15
years of professional experience

Work History

Operations Manager

City of Mississauga (MiWay)
03.2020 - 04.2024
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of supervisory staff to fulfill business requirements.
  • Facilitated collaboration between departments through clear communication channels, to ensure coordination of inter-departmental projects and initiatives.
  • Established positive and effective communication among staff ,management and city leadership, reducing miscommunications, and missed improvement opportunities.
  • Coached, counseled, motivated, and when the situation required, initiated progressive discipline to improve the performance of operational staff.
  • Provided sound judgement and a calming presence during stressful or challenging events.

Assistant Manager

Toronto Transit Commission
01.2016 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw work being done by operating and supervisory staff to ensure proper response levels.
  • Assessed and investigated occurrences/incidents to mitigate damages and improve processes for similar future events.
  • Utilizing the information available; monitored, assessed and recommended timely service adjustments to supervisors in an effort to minimize any negative effects felt by customers and operating staff.
  • Participated in the TTC Customer Service Ambassador Program.
  • Assisted with the hiring, onboarding, and training of supervisory staff.
  • Served as a Transit Expert for the AODA Committee from September 2018 to March 2020.
  • Demonstrated and promoted diversity, inclusion, and a respectful work environment in line with the TTC's commitments.
  • Monitored and participated in TTC's "Fit for Duty" policy to ensure a safe workplace for employees and the public.
  • Backfilled for Divisional Manager as "Acting Manager" when required.

Instructor (Bus/Surface Transportation)

Toronto Transit Commission
01.2015 - 01.2016
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Tested and evaluated students on materials presented in TTC workshops and classes.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Demonstrated excellent oral and written communication skills.
  • Assisted in the supervisor curriculum development, ensuring alignment with TTC standards and best practices for effective instruction.

Transit Supervisor

Toronto Transit Commission
12.2008 - 01.2015
  • Enhanced transit services by adhering to developed strategic plans focused on efficiency and customer satisfaction.
  • Navigated complex negotiation processes with labor unions to maintain positive working relationships while ensuring fiscal responsibility in contractual agreements.
  • Facilitated communication between various departments within the organization to foster teamwork and alignment towards common objectives.
  • Participated as the JHSC co-chair to Implement safety measures and minimize risks for passengers and employees, in an effort to reduce accidents and incidents.
  • Demonstrated the ability to manage complex projects, while making sound business decisions in difficult and dynamic situations.
  • Evaluated, mitigated and recommended solutions to issues and reported the event in comprehensive reports.
  • Excelled in time management, organizational, and interpersonal skills.

Education

Adult Education

Seneca College
Toronto, ON

High School Diploma -

Downsview Secondary School
North York, ON

Standard First Aid Including CPR Level C

Canadian Red Cross

Workplace Courses

Certified Business Coach And Consultant

MindVally
02.2020

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Performance monitoring
  • Employee Motivation
  • Staff Development
  • Interpersonal Communication
  • Customer Relationship Management (CRM)
  • Policies and procedures implementation

Community Involvement

TruNorth Basketball Association - Volunteer Director of Operation

Woodbridge Basketball Association - Volunteer Coach and Mentor


Timeline

Operations Manager

City of Mississauga (MiWay)
03.2020 - 04.2024

Assistant Manager

Toronto Transit Commission
01.2016 - 03.2020

Instructor (Bus/Surface Transportation)

Toronto Transit Commission
01.2015 - 01.2016

Transit Supervisor

Toronto Transit Commission
12.2008 - 01.2015

Adult Education

Seneca College

High School Diploma -

Downsview Secondary School

Standard First Aid Including CPR Level C

Canadian Red Cross

Workplace Courses

Certified Business Coach And Consultant

MindVally

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