Shawn Barboza
Lemoore
Summary
Dynamic Store Manager with a proven track record at Cencal Auto and Truck Parts, Inc., excelling in customer service and complaint management. Skilled in optimizing inventory control and fostering teamwork, I enhance sales performance while maintaining a calm demeanor in fast-paced environments. Committed to developing talent and driving operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Cencal Auto and Truck Parts, Inc
12.2022 - 10.2025
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Store Manager
Hanford Auto and Truck Parts, Inc
09.2015 - 12.2022
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Director of Youth Ministry
St. Peter Prince of Apostles Catholic Church
06.2010 - 06.2019
- Prepared youth for receiving sacraments.
- Built lasting relationships with youth and parents or guardians.
- Shared valuable life experiences with high school youths to promote positive self-esteem and improve social skills.
- Taught and counseled high school youth and college student mentors.
- Scheduled and managed teams of youth and young adult volunteers.
- Oversaw youth ministry budget and tracked all expenses.
- Planned weekly groups as well as special events and overnight retreats.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
Retail Sales Associate
Walgreens
09.2008 - 09.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Relay Supervisor
Communication Services for the Deaf
2006 - 2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Certificate of Completion - Business Administration And Management
San Joaquin Valley College, Fresno, CA, US
FresnoNo Degree - Psychology
Fresno City College
FresnoSkills
- Complaint management
- Flexible schedule
- Calm demeanor
- Customer service
- Rapport development
- Phone etiquette
- Customer engagement
- Interpersonal and written communication
- Conflict resolution
- Type 50 wpm
- Teamwork and collaboration
- Positive and professional
- Problem-solving
- Customer assistance
- Verbal and written communication
Timeline
Store Manager
Cencal Auto and Truck Parts, Inc
12.2022 - 10.2025
Store Manager
Hanford Auto and Truck Parts, Inc
09.2015 - 12.2022
Director of Youth Ministry
St. Peter Prince of Apostles Catholic Church
06.2010 - 06.2019
Retail Sales Associate
Walgreens
09.2008 - 09.2010
Relay Supervisor
Communication Services for the Deaf
2006 - 2008
Certificate of Completion - Business Administration And Management
San Joaquin Valley College, Fresno, CA, US
No Degree - Psychology
Fresno City College