Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shawn Asti

Woodbridge,ON

Summary

Motivated job seeker looking to obtain new, challenging positions. Works well under pressure, adaptable, and ready to be a strong team player. I have a Bachelor's degree in Business Administration along with experience in selling products, providing customer service, and teaching as well.

Overview

6
6
years of professional experience

Work History

Financial Services Representative

CIBC
Etobicoke, Ontario
02.2024 - Current
  • Assisted clients in understanding complex financial concepts and instruments.
  • Prepared reports detailing client portfolio performance and asset allocation.
  • Provided accurate information regarding fees, commissions, regulations related to financial services.
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Researched and evaluated clients' financial objectives and risk tolerance levels.
  • Ensured that all customer inquiries were answered promptly and completely.
  • Maintained up-to-date knowledge of current economic conditions and their impact on the markets.
  • Educated customers about different types of products available from the company's portfolio.
  • Worked collaboratively with other departments to provide comprehensive solutions for clients.
  • Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
  • Developed and implemented strategies for financial planning, investments, and retirement.

Customer Service Representative

CIBC
Vaughan, ON
07.2022 - 02.2024
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Sales Associate

Kitchen Stuff Plus
Woodbridge, ON
10.2021 - 12.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.

English Teacher

Mukreyan Institute
Sulaymanyah
06.2018 - 08.2023
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Used online resources to complement traditional course materials and aid in student learning.
  • Integrated media content in class to improve listening skill, speaking skill and vocabulary.
  • Made learning grammar fun by involving problem-solving and language play.
  • Evaluated students' comprehension of lessons through relevant test questions.
  • Developed class learning plans to meet district and statement requirements for instruction.
  • Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures.
  • Promoted safe and clean classroom environment conducive to individualized and small group needs.

Customer Service Representative

The Brick
Vaughan, ON
02.2022 - 07.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Education

M.D. - Financial Accountibility

York University
Toronto, ON
07.2023

Bachelor of Science - Business Administration

The American University of Sulaimani (AUIS) Sulaymanyah
01.2021

High School Diploma -

Classical School of The Medes Sulaymanyah
06.2016

Skills

  • Inventory control procedures
  • Merchandising knowledge
  • Product Sales
  • Listening skills
  • Reliable and punctual
  • Team player mentality
  • Good at communicating with others
  • Good Math skills
  • Gets along with others
  • Computer skills
  • Job control language (JCL)
  • Knowledge in Microsoft Word, Excel, and Powerpoint

Accomplishments

IFIC (Investment Funds in Canada) Course

TEFL Certificate

Timeline

Financial Services Representative

CIBC
02.2024 - Current

Customer Service Representative

CIBC
07.2022 - 02.2024

Customer Service Representative

The Brick
02.2022 - 07.2022

Sales Associate

Kitchen Stuff Plus
10.2021 - 12.2023

English Teacher

Mukreyan Institute
06.2018 - 08.2023

M.D. - Financial Accountibility

York University

Bachelor of Science - Business Administration

The American University of Sulaimani (AUIS) Sulaymanyah

High School Diploma -

Classical School of The Medes Sulaymanyah

Similar Profiles

CREATE PROFILE
Shawn Asti