Shawn Arsenault
Rogersville,NB
Summary
Dynamic Service Manager with a proven track record at Rottne Canada, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective service scheduling and proactive communication, resulting in increased repeat business. Recognized for maintaining a safe work environment and driving operational efficiency while fostering strong client relationships.
Overview
28
28
years of professional experience
Work History
Service Manager
Rottne Canada
10.2024 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
Buisness Owner
Arctic Sports
11.2017 - 10.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
Service Manager
Atlantic Motoplex
09.2008 - 10.2017
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- attended service department management training in usa.
- Hired, trained and supervised team of service staff members to meet business goals.
Parts Counter Sales Person
G Bourque
07.2006 - 09.2007
- Assisted customers with diagnosing problems for powersport equipment and purchasing necessary replacements.
- Ordered parts for customers, repair shops and sevice department for use in powersports equipment.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Assisted management with forecasting future inventory needs based on historical sales data.
Service Administrator
Rocan Forestry
06.1997 - 06.2005
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Built and managed processes for tracking and monitoring department performance.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized and updated databases, records and other information resources.
- Maintained a high level of accuracy in Warranty claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Manage and coordinate service technicians both on the road and at the shop.
Education
High School Diploma -
ESA
Rogersville, NB06-1995
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Service scheduling
- Customer service
Languages
French
Full Professional
English
Full Professional
Timeline
Service Manager
Rottne Canada
10.2024 - Current
Buisness Owner
Arctic Sports
11.2017 - 10.2024
Service Manager
Atlantic Motoplex
09.2008 - 10.2017
Parts Counter Sales Person
G Bourque
07.2006 - 09.2007
Service Administrator
Rocan Forestry
06.1997 - 06.2005
High School Diploma -
ESA
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