Shawlin Madtha

I worked as a grocery clerk in SM superstores in Mangalore India . As a grocery clerk i worked in various department and single handedly managed the store.

Below are my roles and strength as a grocery clerk:

• Stocked shelves and organized merchandise displays for easy retrieval.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Pleasantly greeted customers and provided prompt and courteous service.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
• Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Communicated with customers and staff politely and professionally to uphold store standards.
• Addressed customer complaints and concerns, providing mutually beneficial solutions.
• Collected shopping carts from parking lot and returned to stand to keep lot organized.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Collaborated with team members to meet daily objectives and maintain smooth store operations.
• Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.

I worked for as a customer service cashier in a food joint in mangalore, India . Chicking is a food chain of fried chicken fast food restaurant across many regions in India . Below are my roles and responsibilities as a cashier :

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Developed and managed relationships with customers to increase customer loyalty.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.