Shawda Hagan
PPG Aerospace
Lancaster
1
Certification
10
years of professional experience
Compassionate and detail-oriented registered nurse with over five years of acute care experience, specializing in care management and coordination. Expertise in conducting clinical reviews, assessing medical necessity, and collaborating with interdisciplinary teams to ensure efficient, cost-effective, and high-quality patient care. Track record of enhancing patient outcomes through meticulous care planning and follow-up.
Work History
OCCUPATIONAL HEALTH REGISTERED NURSE
1 Year 4 Months- Administered on-site nursing services, facilitating health assessments and triage for employees while maintaining compliance with OSHA regulations.
- Facilitated safe and timely return-to-work plans by collaborating with healthcare professionals and workers' compensation providers.
- Assisted in the development of protocols aligned with state regulations while preparing detailed reports on program modifications.
- Administered medications and treatments according to established protocols, ensuring patient safety and compliance.
- Executed systematic data collection and analysis of clinical outcomes to support initiatives for decreasing employee injuries.
Registered Nurse Case Manager
10 Months- Developed and implemented patient care plans aimed at optimizing health outcomes and facilitating access to essential services such as housing and transportation.
- Conducted thorough evaluations of case management plans, adjusting care strategies in response to clinical insights and patient feedback.
- Streamlined continuity of care through effective coordination of interdisciplinary teams, focusing on utilization management, transfer processes, discharge planning, and timely approval documentation.
- Facilitated comprehensive education initiatives to ensure patients and families are equipped for effective disease management.
- Analyzed and interpreted regulatory requirements for Medicare, Medi-Cal, and The Joint Commission to support organizational adherence and quality assurance.
TREATMENT AND TRIAGE NURSE
1 Year 9 Months- Performed thorough assessments of patients, utilizing both phone and in-person methods, to effectively prioritize care according to urgency and specific needs.
- Managed patient care by administering treatments and procedures, ensuring effective wound care, medication administration, and accurate vital signs monitoring.
- Evaluated patient progress and implemented necessary follow-up measures to maintain high standards of patient satisfaction.
- Collaborated with multidisciplinary teams to ensure comprehensive health service delivery.
- Maintained accurate electronic health records (EHR) by documenting patient interactions, supporting compliance with HIPAA regulations.
- Mentored junior nursing staff on best practices for inmate health assessments and crisis management.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
Home Health Registered Nurse Case Manager
2 Months- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental needs to develop individualized care plans.
- Streamlined documentation processes to ensure accuracy and timely completion of required paperwork.
- Developed strong relationships with primary care providers to facilitate seamless coordination of care for patients transitioning from hospital or rehabilitation settings back into the community setting.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Reduced hospital readmissions by providing thorough patient education and comprehensive discharge planning.
- Facilitated smooth transitions between healthcare settings by coordinating services and maintaining open communication with patients, families, and providers.
- Utilized evidence-based practice guidelines when administering medications or performing treatments/procedures ensuring optimal safety and efficacy.
- Ensured accurate records were maintained of the care associated with each patient.
HEALTH RECORDS TECHNICIAN
5 Years 6 Months- Manage and maintain patient medical records ensuring accuracy, confidentiality, and compliance with HIPAA and regulatory standards.
- Utilized electronic health record (EHR) systems for accurate data entry, retrieval, and reporting to support clinical decision-making.
- Review medical records for completeness and resolve discrepancies in collaboration with healthcare providers.
- Assisted in medical billing processes by ensuring proper documentation and coding to facilitate timely reimbursement.
- Participated in audits and quality assurance initiatives to uphold data integrity and ensure compliance with regulatory standards.
Education
ASSOCIATE'S DEGREE - Nursing
Skills
Care Planning & Implementation
Telehealth & Virtual Patient Education
Chronic disease management
Health Promotion & Disease Prevention
Patient Advocacy & Communication
Care coordination
Patient education
Time Management & Multitasking
Team leadership qualities
Interdisciplinary collaboration
Certification
- Registered Nurse (RN)- Board of Nursing, License #95245114 , Expires 01/2027
- Basic Life Support (BLS)- American Heart Association, Expires 10/2026
EXPERTISE
- Discharge planning & Transition of care
- Case Management & Care Collaboration
- Appeals and Denial Management
- Prior Authorization Process
- Clinical Documentation Review
- Electronic Health Records
- HIPPA Compliance Expert
Timeline
OCCUPATIONAL HEALTH REGISTERED NURSE
PPG Aerospace
09.2024 - 01.2026Read More
Registered Nurse Case Manager
Palmdale Regional Medical Center
03.2023 - 01.2024Read More
TREATMENT AND TRIAGE NURSE
California Department of Corrections
06.2021 - 03.2023Read More
Home Health Registered Nurse Case Manager
Get Well Home Health
04.2021 - 06.2021Read More
HEALTH RECORDS TECHNICIAN
California Department of Veterans Affairs
09.2015 - 03.2021Read More
Career Care Institute
ASSOCIATE'S DEGREE from Nursing
Read More