Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ERNEST OTI

Toronto,Canada

Summary

Experienced customer service professional dedicated to team collaboration, problem-solving, and efficiency. Increased service efficiency by 20% in fast-paced settings. Committed to delivering exceptional customer experiences and exceeding satisfaction goals. Detail-oriented and proactive, consistently achieving 90%+ customer satisfaction in service interactions.

Overview

4
4
years of professional experience

Work History

Construction Worker

Zilli Construction
07.2024 - 03.2025
  • Provided exceptional service by ensuring tasks were completed efficiently, and maintaining high standards of quality and professionalism.
  • Maintained a clean and organized workspace, ensuring a safe and welcoming environment for team members and clients.
  • Assisted with material handling, demonstrating efficiency and teamwork to meet project deadlines.
  • Worked independently in a fast-paced environment, meeting productivity and quality expectations—skills essential for handling customer inquiries with speed and accuracy.

Event Planning Assistant

JrJ Party Designs
06.2024 - 07.2024
  • Ensured client satisfaction by customizing each event plan according to their unique preferences and requirements.
  • Enhanced event experiences by meticulously organizing and executing various logistical aspects of events.
  • Exceeded client expectations through exceptional attention to detail, from the planning stages to event wrap-ups.

Administrative Assistant

University Examination Office
09.2021 - 08.2022
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team

Education

Bachelor Of Science - Development Planning

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
08.2020

Skills

  • Skilled at Navigating Stressful Situations
  • Time Management Proficiency
  • Versatility in Changing Conditions

Languages

English

Timeline

Construction Worker

Zilli Construction
07.2024 - 03.2025

Event Planning Assistant

JrJ Party Designs
06.2024 - 07.2024

Administrative Assistant

University Examination Office
09.2021 - 08.2022

Bachelor Of Science - Development Planning

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

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