Shavandrea Montpetitt

• Managed a team of data entry specialists, ensuring timely completion of projects and maintaining high-quality standards.
• Collaborated with IT department to troubleshoot and address system issues for seamless operation.
• Evaluated software tools and applications to determine their suitability for the organization''s needs, recommending appropriate solutions as needed.

• Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
• Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
• Increased accuracy in verification processes by implementing thorough checks and attention to detail.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Scheduled monthly office meetings and client appointments for staff teams.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Completed hundreds of data entry tasks with accuracy and efficiency monthly.

• Reduced errors in check processing by consistently verifying customer information and cross-checking against bank records.
• Mitigated risks associated with fraudulent checks by conducting thorough examinations of each item before processing.
• Developed keen attention to detail, allowing for quick identification of discrepancies and ensuring accurate check processing.
• Managed high volumes of daily transactions, ensuring timely completion and minimizing delays for customers.
• Participated in regular performance reviews, identifying areas for personal growth and professional development opportunities within the role of Check Processor.