Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SHAUNTEÉ SUTTON

Toronto

Summary

A reliable and enthusiastic administrative professional with 15+ years of experience in client care and front desk support

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner/Co-Founder

Anointed Glow
07.2024 - Current
  • Conceptualized and launched a boutique natural skincare brand specializing in skin-safe, eco-friendly, and therapeutic products designed to inspire confidence and promote self-care
  • Develop and execute marketing strategies, including social media content creation, email campaigns, and in-person promotional events, to drive brand awareness and customer engagement
  • Design and manage the e-commerce website, ensuring a seamless and user-friendly shopping experience
  • Oversee all aspects of product development, including formulation, packaging, pricing, and branding, to align with customer needs and market trends
  • Build customer relationships through personalized service and community engagement to foster loyalty and brand advocacy
  • Manage operations, inventory, and fulfillment while ensuring sustainable and efficient business practices

Team Lead

Healthy Planet
12.2021 - 01.2024
  • Spearheaded customer service initiatives, managing returns, and addressing customer concerns through active listening and relationship-building
  • Oversaw the intake and fulfillment of customer requests, ensuring a seamless service experience
  • Coordinated with suppliers to maintain a streamlined supply chain and inventory accuracy
  • Collaborated across departments to uphold company values and service standards
  • Trained and supervised new staff, emphasizing operational protocols and customer service excellence
  • Analyzed client needs to tailor services, contributing to a personalized customer journey and increased satisfaction

Front Desk Coordinator

Humber College
01.2019 - 01.2020
  • Managed daily operations at the residence desk, compiling comprehensive reports, and daily logs, and handling financial transactions
  • Maintained resident safety by implementing effective guest check-in procedures and access controls
  • Coordinated maintenance requests and emergency services as necessary, ensuring a secure living environment
  • Manage internal database with client-sensitive information

Administrative Assistant/ Esthetician

Yellow Door Studio
01.2018 - 01.2019
  • Managed a 5-person team, including training, supervision, and daily operations
  • Scheduled and administered appointments (such as waxing and nail services)
  • Processed cash/card transactions
  • Managed inventory and researched new salon products to assist in boosting the bottom line
  • Managed social media content and fan interactions

Administrative Coordinator

Fiorio Salon & Spa
01.2017 - 01.2018
  • Awarded “Top Guest Coordinator” for having the most client bookings for the period
  • Greeted guests, answered phone calls, and scheduled client appointments through Milano booking system
  • Processed cash and card payments and handled opening and closing procedures

Education

Social Service Work - Social Work

Humber College
04-2024

Hospitality, Tourism, & Leisure -

George Brown College
04-2016

Skills

  • Customer Service & Conflict Resolution
  • Inbound phone support
  • Multitasking & Time Management
  • Data Entry & Administrative Support
  • Compliance & Policy Interpretation
  • Active Listening & Effective Communication
  • Problem-Solving & Decision-Making
  • Team Collaboration & Workplace Diplomacy
  • Microsoft Office & Computer Proficiency
  • Attention to Detail

Certification

  • Trauma-Informed Care, Currently Enrolled
  • DBT BIPOC Skills, 05/01/21
  • Attachment & Trauma, 05/01/21

Languages

English

Timeline

Owner/Co-Founder

Anointed Glow
07.2024 - Current

Team Lead

Healthy Planet
12.2021 - 01.2024

Front Desk Coordinator

Humber College
01.2019 - 01.2020

Administrative Assistant/ Esthetician

Yellow Door Studio
01.2018 - 01.2019

Administrative Coordinator

Fiorio Salon & Spa
01.2017 - 01.2018

Social Service Work - Social Work

Humber College

Hospitality, Tourism, & Leisure -

George Brown College

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SHAUNTEÉ SUTTON