Shauntae MacDonald
Scarborough,Ontario
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Professional concessions worker with hands-on experience in bartending and customer service. Strong focus on team collaboration, with steadfast commitment to delivering results and adapting to changing needs. Skilled in customer satisfaction , cash handling, and maintaining clean, organized workspace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dance Teacher's Assistant
Simply Swagg Studios
08.2023 - Current
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Supported student performance evaluations with constructive feedback and encouragement.
- Enhanced student dance technique by providing individualized feedback and assistance during classes.
- Organized dance recitals, ensuring smooth transitions between acts and assisting with costume changes as needed.
- Supported students with special needs, adapting lesson plans to ensure inclusivity and equal opportunity for success.
Concessions attendant
Legends Hospitality LLC
05.2022 - Current
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Responded to customer complaints to help resolve issues.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Implemented efficient drink preparation methods, reducing wait times for patrons.
Cashier
metro
04.2021 - 07.2025
- Ensure returns go back to the shelves, managed and processed transactions, resolved customer conflicts
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Developed workflow improvements that streamlined checkout processes and reduced wait times for customers.
- Welcomed customers and helped determine their needs.
teacher assistant
Focus on youth
07.2021 - 08.2021
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted in lessons, curriculum and homework planning.
- Graded assignments and reported individual progress to teacher.
- Delivered supplementary lessons and practice assignments.
Education
Associate of Arts - Career And College Preparation Program
Seneca College of Applied Arts And Technology
North York, ON06.2024
The Ontario Secondary School Diploma -
Wexford Collegiate School For The Arts
Toronto, Ontario07-2021
Skills
- Teamwork and Collaboration
- Student and Parent Relations
- Time Management
- First Aid/CPR
- Cash Register Operation
- Payment Processing
- Customer Service
- Time Management Skills
- Equipment Operation
- Alcohol awareness
- Order accuracy
- Drink preparation
- Safe alcohol service
- Food preparation
- Food service
- Handling difficult customers
- New hire training
- Inventory
Certification
- Food Handler Certification / Food Safety– essential for handling food or beverages.
- Smart Serve/retail safe – required for serving and selling alcohol.
Timeline
Dance Teacher's Assistant
Simply Swagg Studios
08.2023 - Current
Concessions attendant
Legends Hospitality LLC
05.2022 - Current
teacher assistant
Focus on youth
07.2021 - 08.2021
Cashier
metro
04.2021 - 07.2025
Associate of Arts - Career And College Preparation Program
Seneca College of Applied Arts And Technology
The Ontario Secondary School Diploma -
Wexford Collegiate School For The Arts