Summary
Overview
Work History
Education
Skills
Certifications
Accomplishments
References
Timeline
Generic

Mitchell Owen-Usher

Ottawa,ON

Summary

Motivated and dedicated individual with a strong academic background and client services. Extensive experience in lifeguarding & instructing, city maintenance work, and camp counseling. Excellent communication and problem solving skills. Ability to work effectively in a team and adapt to new environments. Committed to providing outstanding customer service and ensuring the safety and well being of others. Transferring into Engineering in Ottawa fall of 2024.

Overview

4
4
years of professional experience

Work History

Seasonal Customer Service

LCBO
Ottawa
12.2023 - 01.2024
  • Greet customers with a warm and friendly welcome
  • Assist customers in finding and recommending products
  • Process sales accurately and efficiently through POS system
  • Handle cash, credit, and other payment options in accordance with store policies
  • Verify customer identification and age to ensure legal compliance for purchasing alcohol.

Parks Staff

City of Cold Lake
Cold Lake
05.2023 - 08.2023
  • Lawn, grounds, baseball diamonds maintenance
  • Painting, storage clean up, building various props
  • Setting up bleachers, beach clean up
  • Drove staff members in the city truck to their work sites
  • Safety checks and logging information
  • Security for Canada Day & operated a small pool Aqua Days
  • Pressure washing various walkways and vehicles

Head Lifeguard/Instructor

CFMWS (military support)
Cold Lake
10.2019 - 08.2022
  • Exceptional customer service to military and civilian patrons
  • Close supervision of lifeguards including training and oversight
  • Ensured first aid was properly provided during emergencies
  • Acted as a liaison between the public and staff
  • Regular lifeguarding tasks, maintaining break schedules, organizing the completion of cleaning tasks
  • Taught swimming lessons of all different levels.

Daycamp Counsellor

PSP
Cold Lake
06.2021 - 08.2021
  • Planned and implemented engaging age appropriate activities and programs to promote camper participation and enjoyment
  • Assisted in the development and execution of daily schedules, including meals, recreational activities, field trips, and special events
  • Provided guidance and support to campers, fostering a positive and inclusive environment
  • Encouraged teamwork and facilitated teamwork activities
  • Upheld camp policies and regulations.

Education

High School Diploma -

Assumption Jr/Sr High
Cold Lake, AB
06-2022

Immunology -

University of Alberta
Edmonton, AB

Skills

  • Customer Service: Strong active listening and empathy skills Maintaining professionalism and patience in challenging situations Resolving customer complaints and finding suitable solutions Building long term customer relations
  • Team Leadership: Experienced in leading cross-functional teams, fostering collaboration, and motivating team members to achieve work objectives Strong ability to delegate tasks, provide guidance, and resolve conflicts
  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Prezzi, Google Suite
  • Organizational Skills: Detail-oriented and highly organized Effective at prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines These skills were further enhanced studying at UofA which has one of the most intense science programs in Canada
  • Problem Solving: Analytical thinker with excellent problem solving skills Able to identify root causes, develop innovative solutions, and implement effective strategies to overcome challenges

Certifications

  • WHMIS
  • High Five
  • First Aid/CPR/AED
  • NLS Waterfront and Pool
  • Lifesaving Instructors
  • Vulnerable Sector Check and full class G license

Accomplishments

-Double honour role every year from Grad 8-12

-Scored 100% on the Biology diploma exam

-Top mark awards in Art, Biology, and Medical Science

References

References available upon request.

Timeline

Seasonal Customer Service

LCBO
12.2023 - 01.2024

Parks Staff

City of Cold Lake
05.2023 - 08.2023

Daycamp Counsellor

PSP
06.2021 - 08.2021

Head Lifeguard/Instructor

CFMWS (military support)
10.2019 - 08.2022

High School Diploma -

Assumption Jr/Sr High

Immunology -

University of Alberta

Similar Profiles

CREATE PROFILE
Mitchell Owen-Usher