SHAUNNA ABEYTA
Vallejo
Summary
Adaptable individual with a history of success in providing exceptional customer service, communication, and interpersonal skills both over the telephone and directly. Detail orientated with an excellent attitude; keen ability to recognize and correct discrepancies. Experience in handling multi-line phone systems and managing schedules. Resourceful and accomplished with the ability to analyze situations, prioritizes, and develops solutions and make recommendations.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
13
13
years of professional experience
Work History
Supervisor
Home Depot
Vacaville
02.2022 - Current
- Managing workflow
- Training new hires
- Creating and managing team schedules
- Reporting to HR and management
- Evaluating performance and providing feedback
- Identifying and applying career advancement opportunities
- Helping to resolve employee issues and disputes
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Complied with company policies, objectives and communication goals.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Tracked progress on projects and provided timely feedback to staff members.
- Worked effectively in team environments to make the workplace more productive.
- Answer high volume phone calls
Associate
Amazon
Vacaville
09.2021 - 02.2022
- Offloading stock deliveries, processing work orders, locating merchandise and packaging orders for shipment
- Ensuring production and shipping schedules are well coordinated and in strict compliance with budgetary and time constraints
Employee
Cutting Edge Salon
San Francisco
02.2012 - 03.2015
- Answered high volume phone calls, providing direct client information, product information, scheduling, and resolving customer service-related issues
- Created invoices for services rendered, collected, and processed customer payments
- Processed weekly office and retail orders and inventory
Education
MANAGEMENT - MANAGEMENT
DSAD Class For Becoming A Manager
Vacaville, CASkills
- Employee training
- Workflow management
- Team scheduling
- Performance evaluation
- Conflict resolution
- Report preparation
- Customer service
- Team building
- Time management
- Effective communication
- Employee development
- Attention to detail
- Decision-making
- Staff discipline
- Professionalism
Timeline
Supervisor
Home Depot
02.2022 - Current
Associate
Amazon
09.2021 - 02.2022
Employee
Cutting Edge Salon
02.2012 - 03.2015
MANAGEMENT - MANAGEMENT
DSAD Class For Becoming A Manager