Shauni Metsala
Bradford,ON
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
16
16
years of professional experience
Work History
Farmer's Market Vendor
EFT Farms
Cookstown, Ontario
07.2021 - Current
- Organized and set up market booths with displays, signage, and products.
- Answered questions about how products are grown, nutritional value, and storage requirements.
Night Merchandising – Forklift Driver
Costco Wholesale
St. Catharines, Canada
05.2012 - 12.2016
- Responsible for receiving and unloading trucks after store hours, as well as driving and dropping merchandise for stockers to replenish many areas of the warehouse
- Also accountable for making sure stockers are working as a team to complete sections in a timely matter
Night Merchandising - Stocker
Costco Wholesale
St. Catharines, Canada
- Accountable for making sure sections of the warehouse are kept clean during hours of operation, as well as stocking areas of the warehouse after hours
Customer Service Clerk/Fast Lane Operator
Glendale Sobeys
St. Catharine’s, Canada
07.2009 - 06.2012
- Responsible for dealing with any customer concerns, selling lottery tickets, in charge of rolling breaks and lunches for regular cashiers, answering all incoming calls to the store as well as counting till balances and giving change to cashiers when needed
Education
Diploma - Educational Assistant – Special Needs Support
Niagara College
Welland, Ontario01.2014
Skills
- Highly motivated and goal oriented
- Honest and reliable
- Great communication and interpersonal skills
- Strong attention to detail
References
Available upon request.
Timeline
Farmer's Market Vendor
EFT Farms
07.2021 - Current
Night Merchandising – Forklift Driver
Costco Wholesale
05.2012 - 12.2016
Customer Service Clerk/Fast Lane Operator
Glendale Sobeys
07.2009 - 06.2012
Night Merchandising - Stocker
Costco Wholesale
Diploma - Educational Assistant – Special Needs Support
Niagara College