Shaunese Mae Hern
San Diego
Overview
4
4
years of professional experience
Work History
Teller
Wells Fargo
San Diego
04.2024 - Current
- Supported customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
- Received direction from managers, and exercised judgment within defined policies and procedures.
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
- Identify information and services to meet customers financial needs
Shift Lead
Jamba Juice Carmel Mountain
San Diego
07.2021 - 04.2024
- Trained, monitored, and delegated team member tasks and responsibilities
- Coordinated with other team members and managers to provide quality service to ensure customer satisfaction
- Memorized recipes and prepared customer smoothie and food orders fast and efficiently in a high pressure environment
- Monitored money in the store safe to balance cash registers
- Verified and logged bank deposit receipts provided by team manager
- Operated Toast POS to execute credit card and cash transactions.
- Maintained a clean store and followed food, health and safety protocols
Education
High School -
Rancho Bernardo High School
San Diego, CA06.2022
Associate of Arts for Transfer - Psychology
SAN DIEGO MIRAMAR COLLEGE
San Diego, CASkills
- Cash handling
- Customer service
- Attention to detail
- Quality Organization Skills
- Interpersonal Communication Skills
- Collaborative Team Player
- Efficient Multitasker
Timeline
Teller
Wells Fargo
04.2024 - Current
Shift Lead
Jamba Juice Carmel Mountain
07.2021 - 04.2024
High School -
Rancho Bernardo High School
Associate of Arts for Transfer - Psychology
SAN DIEGO MIRAMAR COLLEGE
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