Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shauneen Cousineau

Sooke,CA

Summary

Member of Akisqnuk First Nation. Positive attitude, welcomes new challenges with enthusiasm, honest, dependable and reliable. Demonstrates effective interpersonal and organizational skills. Office administrator, bookkeeper, payroll specialist with 9 years experience working with a variety of clients; corporate entities, partnerships, for-profit sole proprietorships, and non-profit charities. Detail oriented, able to work on a team and independently. Collaborative, cooperative and comfortable working in a fast-paced environment to tight duties. History of continuous improvement and excellent in progressively responsible positions.

Overview

17
17
years of professional experience

Work History

Office Administrator and Bookkeeper

Tiemer & Co., Chartered Professional Accountant Co
09.2015 - Current
  • Experience in full-cycle bookkeeping. Advising clients in plain language on tax reporting issues and government programs and assistance eligibility. Assisting clients in government audits including payroll, WorkSafe BC, personal and corporate. Handling requests for information from Canada Revenue Agency (CRA). Experience with multiple accounting software programs.
  • Experience with all aspects of office management. Oversee day-to-day functioning of the office, ensuring that administrative processes run smoothly. Provide support to staff and management, including handling correspondence, preparing documents, and scheduling meetings. Mange communication channels, such as phone calls and emails.

Store Manage

Starbucks Coffee Company
08.2007 - 08.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

Bookkeeping Fundamentals

Camosun College
Victoria, BC
03.2017

High School Diploma -

Reynolds Secondary School
Victoria, BC
06.1986

Skills

  • Office Management
  • Administrative Support
  • Inventory Management
  • File Organization
  • Bookkeeping
  • Customer Engagement

Timeline

Office Administrator and Bookkeeper

Tiemer & Co., Chartered Professional Accountant Co
09.2015 - Current

Store Manage

Starbucks Coffee Company
08.2007 - 08.2013

Bookkeeping Fundamentals

Camosun College

High School Diploma -

Reynolds Secondary School

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Shauneen Cousineau