Shaundell Barnwell
Summary
Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities .Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Production Supervisor
Lear Corporation
12.2022 - 12.2023
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labour employees to perform assembly and manufacture of specified products.
- Managed internal operational standards and productivity targets.
- Implemented cost-saving initiatives to reduce production costs 20% while maintaining high quality standards.
Quality Control Cordinator
Lear Corporation
03.2017 - 12.2021
- Assisted with quality control audits.
- Developed educational materials used to train staff on QA standards.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Analyzed quality and performance data to support operational decision-making.
Administrative Assistance
Lear Corporation
01.2015 - 02.2017
- Proved successful working within tight deadlines and fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative Specialist
Wendys Restaurant
06.2013 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Wendys Restaurant
06.2011 - 05.2013
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records of over 50 customer calls per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests for products, services, and company information.
Education
Pharmacy Assistant Diploma - Medical Administrative Assistant
Medic College
Scarborough ON03.2006
Skills
- Product Development
- Process Analysis
- Software Development
- Quality Assurance Controls
- Process Improvement
- Virtualization
- Corrective Action Planning
- Quality Control Planning
- Quality Management Systems
- Attention to Detail
Timeline
Production Supervisor
Lear Corporation
12.2022 - 12.2023
Quality Control Cordinator
Lear Corporation
03.2017 - 12.2021
Administrative Assistance
Lear Corporation
01.2015 - 02.2017
Customer Service Representative Specialist
Wendys Restaurant
06.2013 - 01.2015
Customer Service Representative
Wendys Restaurant
06.2011 - 05.2013
Pharmacy Assistant Diploma - Medical Administrative Assistant
Medic College
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