Jira
Shaunak Amit Dalal
Software Developer PPM
Kitchener,Ontario
Summary
A skilled and experienced application developer with expertise in CA Clarity PPM, Jaspersoft reporting, SQL and ETL. Adept at creating and building custom reports, managing tickets and incidents, and providing IT support to clients. Skilled in applying statistical and analytical techniques to solve business problems, improve operational efficiency, and deliver value to stakeholders. Proficient in Agile, change management, XML, Gel scripting, and Microsoft Office.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
MODULE LEAD
Yash Technologies
07.2020 - 02.2022
- Developed and maintained applications using CA Clarity PPM v13x -v15.5 and Jaspersoft reporting tool.
- Created and built custom reports for the users to ease their business process using SQL and queries.
- Monitored and tracked tickets/incidents using Remedy as a ticketing tool and resolved them in the SLA timeline.
- Performed change management and related business documentation.
- Resolved client queries and gave support to clients on a live application.
- Developed annual reports and status reports for ongoing projects using Jaspersoft reporting tool
- Used REMEDY, JIRA, and other software for monitoring and resolving issues and incidents
Application Development Senior Analyst
Accenture
02.2020 - 07.2020
- Formulated strategies for application development framework creation and developmental processes.
- Defined project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.
- Communicated directly with project stakeholders, providing timely updates on project advancement.
- Implemented consistent coding practices.
- Used REMEDY, JIRA, and other software for monitoring and resolving issues and incidents.
- Performed unit testing and prepared test cases for the developed code
Senior Systems Engineer
Infosys Ltd.
12.2014 - 01.2020
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Performed root cause analysis to provide resolutions for production issues.
- Assisted employees with resolving network problems at remote locations.
- Analyzed security logs to determine and alleviate network threats.
- Developed annual reports and status reports for ongoing projects using Jaspersoft reporting tool
- Worked as an IT support for more than a year and abided by SLA timelines in resolving the issues and tickets.
- Connected with the clients/users of the application to resolve IT and software-related queries.
- Used REMEDY, JIRA, and other software for monitoring and resolving issues and incidents.
- Performed unit testing and prepared test cases for the developed code.
Education
Associate of Science - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 05.2022 - 12.2022
Associate of Applied Science - Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 05.2023 - 12.2023
Bachelor of Science - Electronics And Computer Engineering Technology
Gujarat Technological University
Gujarat India 06.2011 - 08.2014
Skills
Microsoft Access
Project Management
Data Analysis
Change Management
Requirement Gathering
Agile
Jira
Remedy
Problem Solving
Microsoft 365
Software
Remedy
Microsoft Office
CA clarity PPM
Jaspersoft Studio
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associate of Applied Science - Business Analysis
Conestoga College Institute of Technology And Advanced Learning
05.2023 - 12.2023
Associate of Science - Project Management
Conestoga College Institute of Technology And Advanced Learning
05.2022 - 12.2022
MODULE LEAD
Yash Technologies
07.2020 - 02.2022
Application Development Senior Analyst
Accenture
02.2020 - 07.2020
Senior Systems Engineer
Infosys Ltd.
12.2014 - 01.2020
Bachelor of Science - Electronics And Computer Engineering Technology
Gujarat Technological University
06.2011 - 08.2014