Shaunak Trakru
Riverbank
Summary
Motivated and detail-oriented California State University San Marcos student with a passion for technology, gaming, and customer support. Experienced in managing online Pokémon card sales, communicating with customers, and resolving questions professionally. Quick learner who adapts easily to new platforms, works well in fast-paced environments, and takes pride in providing a positive customer experience. Strong written communication, attention to detail, and problem-solving skills make me well suited for remote support roles.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
. suited for remote support roles.
Visionary professional boasting a background generating video game prototypes that exceed project expectations.
Innovative Game Developer possessing broad knowledge in various programming languages crucial for game development, including C++ and Unity. Showcases strong ability to conceptualize, design, and implement interactive gaming solutions with a sharp focus on user experience. Successfully led several collaborative projects in previous roles, demonstrating leadership skills and team collaboration capacities. Known for consistently delivering high-quality games that meet both technical specifications and consumer expectations.
Overview
5
5
years of professional experience
Work History
Game Developer
Self employed
Riverbank
01.2026 - Current
- Developed game mechanics and core gameplay features for multiple mobile games.
- Developed engaging gameplay mechanics using Unity and C# programming language.
- Designed engaging game mechanics for immersive player experiences.
- Adjusted gameplay elements to enhance player engagement and satisfaction.
- Designed immersive game environments and characters with 3D modeling software.
- Collaborated with artists and sound designers to enhance overall user experience.
- Optimized code performance by debugging existing codebase.
- Provided support services during launch period including bug fixes, patching issues and customer service inquiries.
Entrepreneur
Self employed
Riverbank
04.2025 - Current
- Developed and updated website and social media profile pages to market products and services.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Analyzed industry trends to identify potential opportunities for growth.
- Developed engaging content strategies for multiple social media platforms.
- Managed daily social media postings and community interactions effectively.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Engaged with and responded to online audience through relevant comments.
Food Delivery Driver
DoorDash
Riverbank
01.2023 - Current
- Delivered food promptly to customers in designated areas.
- Navigated efficiently using mobile delivery applications and GPS systems.
- Communicated effectively with customers regarding delivery status and issues.
- Provided exceptional customer service, resolving issues and answering questions.
- Ensured that the correct order was delivered to the customer.
- Provided excellent customer service throughout the delivery process.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Fostered positive relationships with regular customers, contributing to increased loyalty and repeat business.
- Assisted customers with inquiries and provided product information effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Online Seller
Self employed
Riverbank
01.2021 - Current
- Generated approximately $3,000 in sales through independent online reselling.
- Bought, sold, and managed collectible Pokémon trading cards through online marketplaces.
- Implemented effective marketing strategies to enhance online visibility and reach potential customers.
- Created product listings, engaged with buyers, and addressed customer inquiries promptly to enhance buyer experience.
- Processed orders, managed inventory, and coordinated shipping logistics efficiently.
- Carefully packaged and shipped orders while maintaining accurate inventory.
- Analyzed sales data to adjust pricing strategies and optimize inventory management for increased sales potential.
- Developed strong skills in customer communication, organization, pricing, and problem-solving.
- Managed customer inquiries through email, telephone and social media channels.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided expert assistance to customers via phone, email, and chat platforms.
- Resolved customer inquiries effectively to ensure high satisfaction and foster repeat business.
- Assisted customers in completing returns or exchanges of purchased items quickly and efficiently.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Food Delivery Driver
Uber Eats
Riverbank
01.2023 - 09.2025
- Delivered food promptly to customers in designated areas.
- Navigated efficiently using mobile delivery applications and GPS systems.
- Communicated delivery status and resolved issues to enhance customer experience.
- Delivered exceptional customer service, ensuring satisfaction and positive experiences.
- Provided exemplary customer service to ensure members' satisfaction.
- Identified and addressed customer service issues promptly, improving overall satisfaction.
- Provided customers with friendly customer service.
- Provided customer service in a fast-paced environment.
Education
James Enochs High School
Modesto, CASkills
- Online Marketplace Management
- Technology Proficiency
- Microsoft Office
- Google Workspace
- Troubleshooting
- Attention to Detail
- Problem Solving
- Adaptability
- Team Collaboration
- Time Management
- Organization
- Customer Service
- Conflict Resolution
- Active Listening
- Discord
- Team Collaboration
- Technology Proficiency
- Discord
Languages
English
Native/ Bilingual
Spanish
Limited
Hindi
Limited
Accomplishments
- Earned a Black Belt in Taekwondo after 8 years of training.
- Served as team captain for a competitive soccer team.
- Generated approximately $3,000–$4,000 in online sales by independently buying and selling Pokémon trading cards on eBay.
- Successfully managed online listings, customer communication, and order fulfillment while maintaining positive buyer interactions.
Affiliations
- Earned a Black Belt in Taekwondo after 8 years of training, demonstrating discipline, perseverance, and commitment.
- Competed as a multi-sport athlete in football, baseball, and soccer.
- Played competitive club soccer for 6 years, serving as team captain and developing leadership, communication, and teamwork skills.
- Participated in orchestra for 2 years, strengthening collaboration and attention to detail.
- Developed an entrepreneurial mindset by independently buying and selling collectibles online.
- Generated $3,000–$4,000 in online sales through Pokémon card reselling on eBay by managing inventory, creating listings, communicating with customers, securely packaging orders, and handling shipping.
- Currently developing a Backrooms VR game using Unity, building skills in problem-solving, game design, and project management.
- Gained customer-facing experience through DoorDash, interacting with customers, managing deliveries, and providing reliable service.
Timeline
Game Developer
Self employed
01.2026 - Current
Entrepreneur
Self employed
04.2025 - Current
Food Delivery Driver
DoorDash
01.2023 - Current
Food Delivery Driver
Uber Eats
01.2023 - 09.2025
Online Seller
Self employed
01.2021 - Current
James Enochs High School