Shauna Wolbeck

Housing Division, Seniors Community and Social Services

• Demonstrate leadership, communication, collaboration, and teamwork behaviors with team members, internal and external stakeholders.
• Develop and coordinate ministry reports and information, including requests, recommendations, briefings, correspondence, and statistics that support strategic decision-making process for senior management.
• Collaborate with other branches within the Housing Division and Ministries including Issues Management and Communications to ensure relevant information and key considerations are included in proposed changes to grant programs.
• Ensure staff have resources, information, and support required to complete tasks efficiently and accurately.
• Build team capacity and independence by consistently promoting individual growth and development.
• Encourage, recognize, and celebrate individual and team contributions for achievements and the accomplishments of the branch, sector, and department goals.
• Reviews and recommends revisions to program guidelines, agreements, and standards.
• Reviews and verifies documentation to ensure fiscal accountability on claims against the grants are accurate as per the capital program guidelines and capital grants budget.
• Identify and promote best practices in the delivery of capital grants when working with internal and external stakeholders.
• Ability to work independently in a fast-paced and challenging environment where initiative and multi-tasking are essential as well as in a team environment of cooperation, collaboration, respect and integrity.
• Ability to identify and understand the sensitive and confidential nature of all types of materials and handle with appropriate discretion and professionalism.
• Reviews, edits and revises briefings and other written materials produced by the team before being sharing them with senior leadership.
• Provides leadership and communication about Housing Capital Programs grants to internal and external stakeholders to ensure understanding and expectations of the varying capital grant programs.
• Managed and motivated employees to be productive and engaged in work.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

Human Services Worker 7/Program Services 4

• Responsible for effectively negotiating, developing, managing, amending, and executing various types of agreements, grants, and contracts across a wide breadth of social programs and client populations related to disability services including FSCD and PDD.
• Knowledge of the contract and grant life cycle of (Planning, Selection, Implementation, Monitoring, and Completion) and Risk Assessment models as well as differences between a contract and a grant.
• Developed, negotiated, and monitored multi –million dollar contracts, budgets using both financial and non-financial monitoring activities including business cases and risk management methods to ensure positive and effective outcomes.
• Evaluated the effectiveness of government funded programs and services to ensure compliance to GOA policies, directives, established standards, and contract requirements.
• Clear communication skills particularly in the areas of effective listening and clear verbal messaging and strong written communication skills and adapt style based on audience.
• Demonstrated financial acumen to ensure fiscal monitoring, accurate payment, review quarterly reports, annual reports, agency audits, and financial reports.
• Demonstrated leadership and developing others by providing cover off supervision, mentorship, and training to team members as well as working as part of a geographically distributed team.
• Developed and facilitated a network of linkages and building effective collaborative relationships with program delivery areas, service providers, other departmental contacts, and stakeholders.
• Identified emerging issues and ensure that services are in place to meet the needs the Ministry, Division and Branch.
• Participated in various committees and working groups as required.
• Ability to develop and prepare clear/concise advice and consultations as well as prepare documentation including reports, briefings, executive summaries, and action requests within tight timelines in response to politically sensitive situations as well as provide information to Senior Management as requested.
• Experience working with contract and grant management systems; IMAGIS, 1GX, CSS, FSCDIS, Infomart.
• Participate on various projects/initiatives within the North Zone and provincially as requested.

Human Services Worker 5

• Collaborated with parents, children, individuals with disabilities, and agency staff to monitor and evaluate delivery of FSCD supports and services and achievement of outcomes through family grants.
• Strong knowledge of child development and supports required for different disabilities.
• Experience with interpreting and reporting results from standardized tests and communicating with different professional bodies such as Speech Language Pathologists, Occupational Therapists, Psychologists, etc.
• Completed relevant assessments, necessary paperwork and following different processes to assist individuals and families to connect to appropriate service.
• Knowledge and experience with education of children and students with disabilities.
• Knowledge of Program Unit Funding and Severe Disability Funding available to families within Alberta.
• Demonstrated communication skills particularly in areas of effective listening and clear verbal messaging and strong written communication skills.
• Collaborated with various stakeholders including cross ministry staff, Alberta Health Services, Education, Mental Health, Justice, Alberta Supports, Child Care etc.
• Interpret and clarify policy through ongoing communications with stakeholders.
• Involved in Conflict Dispute Resolution practices within FSCD program policies and regulations.
• Monitored supports and services to ensure they were meeting needs of children and families receiving supports and reviewed financial reports.

Human Service Worker 7

• Identified best practices to promote optimum support for children with disabilities and their families and developed policies, tools and resources to enhance consistency, transparency and coordination of FSCD supports and services throughout the province to align with ministry goals, outcomes, regulations, policies etc.
• Analyzed emerging issues and trends related to needs of children, youth and adults with disabilities and their families; identified and shared best practice information from Alberta and other jurisdictions to support quality service and positive outcomes.
• Effectively manage high caseload and multiple, diverse, complex and sensitive assignments within fixed timelines and an ability to adapt to changing priorities and situations
• Developed and maintained positive working relationships with stakeholders (ex. Regional service delivery, disability organizations and advocacy groups, cross-Ministries partners including Education, parents and other provinces/territories) on behalf of the Ministry.
• Identified opportunities and risks relevant to the disability programs; provide strategic advice regarding program and service delivery issues; worked in collaboration with a wide variety of stakeholders to identify opportunities for ongoing improvement and the enhanced coordination of services across programs and Ministries.
• Demonstrated the ability to interpret and apply legislation and have a clear understanding of the intent of services and processes for regional service delivery.
• Provided expert advice, consultation and support to the regional delivery staff regarding FSCD Program issues to enhance consistency, coordination of supports and service delivery throughout the province.
• Investigated policies currently under discussion to assess impact on [Type] industry.

• Developed, negotiated, and monitored contracts, budgets and outcomes for the procurement of community supports for individuals including those with complex needs.
• Established rapport and developed trust in relationships with community services and Ministry resources to facilitate effective supports to promote openness and collaboration.
• Worked collaboratively in complex, emotionally charged situations with other departments, families and community agencies to ensure smooth transitions and positive outcomes for individuals.
• Negotiated services and supports such as mediating disputes around personal interest with internal and external stakeholders for the development of effective and efficient client supports and community programming.
• Monitored services and review unmet needs of individuals to ensure appropriate supports are accessed, adjusted or developed.
• Used effective communication techniques to evaluate the current needs of the individuals receiving supports, and assisted them if changes are required.
• Participated in conflict resolution techniques if difficulties arose.
• Coordinated and collaborated between various community organizations, health care, education institutions, and key stakeholders.
• Knowledge and application of different regulations, legislation and policies.
• These include, the Family Support for Children with Disabilities Act, Persons with Developmental Disabilities (PDD) Services Act, Assured Income for Severely Handicapped (AISH), Office of Public Guardian and Trustee (OPG/T), Freedom of Information and Privacy (FOIP) Act, and Health Information Act.

• Coordinated planning and development of post-secondary audit study program for adults with disabilities by developing short and long term goals for the program and students involved.
• Organized, supervised, and managed the operation of Inclusive Post-Secondary supports.
• Ensured that students and families were kept informed and involved in developing both short and long term goals based on Persons Centered Planning principles.
• Provided consultation and facilitated conflict resolution when needed.
• Supported families as they navigate that transition of supports and services from childhood to adulthood.
• Established an administrative format and system for planning, implementation, and evaluation of programs of study.
• Developed strong leadership, decision making, and communication, interpersonal and listening skills.
• Gained experience in working independently and as a team member.