SHAUNA THOMPSON

• Organized shelves to maintain store visual appeal, engage
customers, and promote specific merchandise.
• Helped customers locate products and checked store system for stock.
• Checked for and prepared online orders for shipping or in store pick up.
• Prepared merchandise for sales floor by packaging or tagging.
• Rotated stock and restocked shelves to maintain product availability
and store appearance.
• Managed returns, exchanges and refunds in accordance with store
policy.
• Answered customer questions about sizing, accessories, and
merchandise care.
• Maintained calm demeanor and professionally managed issues in
busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and
potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and
services.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped
locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover
individual needs.
• Managed efficient cash register operations.
• Maintained up-to-date knowledge of store sales, payment policies
and security standards.
• Monitored customers for signs of security concerns and escalated
issues to management.
• Prioritized helping customers over completing other routine tasks in store.

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Met with parents about daily activities, positive developments, and issues.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Kept notes of behavior issues, and medications administered to children.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Taught children to organize toys, wash hands, and share by leading by example.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Planned and guided age-appropriate tasks like reading, crafts and gym time.
• Developed age-appropriate activities and crafts to engage children.
• Handled daily administrative tasks efficiently to minimize time away from children.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Responded to inquiries from parents and guardians.
• Provided support and guidance to children in conflict resolution.
• Dispensed snacks and meals to children from their lunch kits provided by parents.
• Monitored children's activities to verify safety and wellbeing.
• Provided emotional support and guidance to children during difficult times.
• Worked with children to develop good cognitive, physical and language skills.

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Verified accuracy of daily cashier batches by checking receipts, checks and cash.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Assisted customers in need to promote pleasant shopping experiences and encourage return business.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Monitored areas for security issues and safety hazards.
• Created employee schedules to align coverage with forecasted demands.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Trained newly hired sales team in upselling techniques.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Researched issues to obtain appropriate answers to customer inquiries.
• Also worked in the Postal Office regularly, doing the daily tasks.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Monitored customers for signs of security concerns and escalated issues to management.
• Prioritized helping customers over completing other routine tasks in store.
• While employed with Zellers I had also worked my way up to be a Fashion Specialist. My duties included doing wall displays, end caps, traveling to various stores in the city to help with set up/ moves, training, and a Secret Shopper.
• I was also an S.E.A (Service Excellence Advisor) for 4 years. This included special training, to which I along with my fellow S.E.As would bring these skills back to our store and teach them in mandatory courses set out by Zellers.