Shauna Steward

*Please see more duties under Gardaworld, as PASS took over iur contract and my role has not changed

• Conducted regular emergency drills to bolster preparedness and improve response effectiveness.

• Utilized time management skills to fulfill multiple tasks promptly while maintaining high productivity.

• Served public by giving directions and clarifying rules and regulations as needed.

• Assisted passengers during screening, offering support to those encountering challenges.

• Demonstrated professionalism in high-pressure situations, addressing potential threats calmly.

• Ensured exceptional customer service by prioritizing safety while addressing passenger concerns.

• Developed effective communication skills through consistent engagement with diverse passenger demographics.

• Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
• Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
• Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
• Worked closely with law enforcement agencies, sharing information about potential threats or suspicious activity as necessary.
• Demonstrated proficiency in handling sensitive information responsibly, protecting both individual privacy and national security interests.
• Exhibited excellent problem-solving abilities when faced with complex issues related to airport security operations.
• Developed and maintained positive rapport with passengers and other airport personnel.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Expanded customer base through targeted prospecting and networking efforts.
• Exceeded monthly targets by diligently following up on leads and closing deals promptly.

• Delegated daily tasks while training new employees to promote skill development.
• Balanced tills during store opening and closing processes to ensure accuracy.
• Oversaw cash handling practices, minimizing discrepancies in daily reconciliations.
• Resolved customer questions and concerns to enhance overall experience.