Shauna Schmitke
Terrace,BC
Summary
Dependable Office Manager equipped with a wide range of skills to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting staff and customers and identifying opportunities for improvement.
Overview
9
9
years of professional experience
Work History
Office Manager
Daybreak Farms
Terrace, British Columbia
03.2021 - Current
- Maintained accurate records of invoicing, payables, and receivables by following established procedures using Sage 50.
- Maintained accurate financial records by balancing and updating computer accounting systems, physical petty cash, and weekly bank deposits alongside thorough receipt documentation.
- Kept track of client payments, reaching out to those with overdue statements for prompt resolution.
- Ensured seamless organization of files and mail through the implementation of effective storage methods.
- Managed inventory levels through regular monitoring of stock and timely supply orders, along with biweekly grading inventory monitoring.
- Enhanced efficiency in delivery management by overseeing customer orders, delegating responsibilities to personnel for order preparation, conducting thorough order verifications, and promptly generating accurate invoices.
- Greeted visitors and directed them to the appropriate area or person.
- Fostered professional communication with customers through phone and email, while also resolving customer complaints.
- Prepared meeting agendas and staff to-do lists while recording minutes during meetings.
- Effectively guided new hires in understanding administrative procedures and company policies, conducting regular assessments of their work quality, and distributing tasks among team members.
- Resolved employee performance, office equipment, and work schedule issues by consulting with managers to meet objectives.
- Generated engaging content and promotional items for diverse social media channels like Facebook and Instagram
- Managed and maintained Safe Quality Food (SQF) and Hazard Analysis Critical Control Point (HACCP) records, attending weekly SQF meetings to develop an online food safety program.
- Managed and executed SQF audits, maintaining certification
Hairstylist
Butter Hair & Co.
Terrace, British Columbia
07.2018 - 03.2021
- Consulted with clients to understand their desired hairstyle and hair care needs, then provided corresponding services.
- Upsold additional services when appropriate to increase sales volume.
- Developed relationships with new clients through referrals from existing customers.
- Managed cash register transactions during checkout process.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Restaurant Manager
Wings Tap & Grill
Terrace, British Columbia
01.2016 - 01.2019
- Provided exceptional customer service by anticipating guest needs before they arise.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Established policies for cash handling procedures to maximize security measures.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
Food Defense + WHIMS Certification -
FDA
03-2024
HACCP Management Certificate -
Tap Series
01-2024
Accounting Fundamentals 1 + 2 -
Coast Mountain College
Terrace, BC03-2023
SQF Practitioner Diploma -
SQF Institute
06-2022
Process Safe -
British Columbia Food Safe
01-2022
Hairstylist Level 1 + 2 Diploma -
Aveda Institute
Vancouver, BC01-2018
High School Diploma -
Caledonia Secondary School
Terrace, BC06-2014
Skills
- Inventory Control
- Compliance Monitoring
- Employee Supervision
- Banking operations
- Administrative Support
- Staff Management
- Staff hiring
- Office Administration
- Food safety procedures
- Effective prioritization
- Task Delegation
References
References available upon request.
Timeline
Office Manager
Daybreak Farms
03.2021 - Current
Hairstylist
Butter Hair & Co.
07.2018 - 03.2021
Restaurant Manager
Wings Tap & Grill
01.2016 - 01.2019
Food Defense + WHIMS Certification -
FDA
HACCP Management Certificate -
Tap Series
Accounting Fundamentals 1 + 2 -
Coast Mountain College
SQF Practitioner Diploma -
SQF Institute
Process Safe -
British Columbia Food Safe
Hairstylist Level 1 + 2 Diploma -
Aveda Institute
High School Diploma -
Caledonia Secondary School
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