Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shauna Schmitke

Terrace,BC

Summary

Dependable Office Manager equipped with a wide range of skills to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting staff and customers and identifying opportunities for improvement.

Overview

9
9
years of professional experience

Work History

Office Manager

Daybreak Farms
Terrace, British Columbia
03.2021 - Current
  • Maintained accurate records of invoicing, payables, and receivables by following established procedures using Sage 50.
  • Maintained accurate financial records by balancing and updating computer accounting systems, physical petty cash, and weekly bank deposits alongside thorough receipt documentation.
  • Kept track of client payments, reaching out to those with overdue statements for prompt resolution.
  • Ensured seamless organization of files and mail through the implementation of effective storage methods.
  • Managed inventory levels through regular monitoring of stock and timely supply orders, along with biweekly grading inventory monitoring.
  • Enhanced efficiency in delivery management by overseeing customer orders, delegating responsibilities to personnel for order preparation, conducting thorough order verifications, and promptly generating accurate invoices.
  • Greeted visitors and directed them to the appropriate area or person.
  • Fostered professional communication with customers through phone and email, while also resolving customer complaints.
  • Prepared meeting agendas and staff to-do lists while recording minutes during meetings.
  • Effectively guided new hires in understanding administrative procedures and company policies, conducting regular assessments of their work quality, and distributing tasks among team members.
  • Resolved employee performance, office equipment, and work schedule issues by consulting with managers to meet objectives.
  • Generated engaging content and promotional items for diverse social media channels like Facebook and Instagram
  • Managed and maintained Safe Quality Food (SQF) and Hazard Analysis Critical Control Point (HACCP) records, attending weekly SQF meetings to develop an online food safety program.
  • Managed and executed SQF audits, maintaining certification

Hairstylist

Butter Hair & Co.
Terrace, British Columbia
07.2018 - 03.2021
  • Consulted with clients to understand their desired hairstyle and hair care needs, then provided corresponding services.
  • Upsold additional services when appropriate to increase sales volume.
  • Developed relationships with new clients through referrals from existing customers.
  • Managed cash register transactions during checkout process.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.

Restaurant Manager

Wings Tap & Grill
Terrace, British Columbia
01.2016 - 01.2019
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Established policies for cash handling procedures to maximize security measures.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

Food Defense + WHIMS Certification -

FDA
03-2024

HACCP Management Certificate -

Tap Series
01-2024

Accounting Fundamentals 1 + 2 -

Coast Mountain College
Terrace, BC
03-2023

SQF Practitioner Diploma -

SQF Institute
06-2022

Process Safe -

British Columbia Food Safe
01-2022

Hairstylist Level 1 + 2 Diploma -

Aveda Institute
Vancouver, BC
01-2018

High School Diploma -

Caledonia Secondary School
Terrace, BC
06-2014

Skills

  • Inventory Control
  • Compliance Monitoring
  • Employee Supervision
  • Banking operations
  • Administrative Support
  • Staff Management
  • Staff hiring
  • Office Administration
  • Food safety procedures
  • Effective prioritization
  • Task Delegation

References

References available upon request.

Timeline

Office Manager

Daybreak Farms
03.2021 - Current

Hairstylist

Butter Hair & Co.
07.2018 - 03.2021

Restaurant Manager

Wings Tap & Grill
01.2016 - 01.2019

Food Defense + WHIMS Certification -

FDA

HACCP Management Certificate -

Tap Series

Accounting Fundamentals 1 + 2 -

Coast Mountain College

SQF Practitioner Diploma -

SQF Institute

Process Safe -

British Columbia Food Safe

Hairstylist Level 1 + 2 Diploma -

Aveda Institute

High School Diploma -

Caledonia Secondary School

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Shauna Schmitke