Shauna Riley
Mojave
Summary
Proven leader in fast-paced environments, I excelled at Applebee's Grill + Bar by enhancing customer satisfaction and streamlining operations. Skilled in cash handling and exceptional communication, I led teams to increase efficiency and foster collaboration. My focus on customer service and operational improvements significantly boosted team performance and guest experiences.
Overview
14
14
years of professional experience
Work History
Hostess Trainer
Applebee's Grill + Bar
10.2017 - 04.2021
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.
- Increased table turnover rate with efficient management of waiting list and timely followups.
Carside Specialist
Applebee's Grill + Bar
10.2017 - 04.2021
- Assisted in inventory management, ensuring adequate stock levels for peak service hours.
- Showcased adaptability in challenging situations, stepping up to cover unexpected absences or handle unforeseen issues during shift.
- Streamlined order processing by accurately entering orders into the system and communicating with kitchen staff.
- Continuously improved performance through ongoing training sessions, workshops, and self-directed learning initiatives related to the industry standards and best practices.
- Increased efficiency during peak hours by coordinating seamlessly with fellow Carside Specialists to manage heavy workloads without sacrificing service quality.
- Facilitated payment transactions efficiently, ensuring accuracy in handling cash or processing credit cards.
- Promoted a safe and clean working environment by adhering to proper food handling procedures and sanitation guidelines.
- Provided superior guest experiences with quick response times on phone calls, ensuring that all inquiries were addressed promptly.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Shift Leader
Taco Bell Restaurant
01.2007 - 01.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
General Education -
Antelope Valley High School
Lancaster, CA2006
Skills
- Exceptional communication
- Task delegation
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
Timeline
Hostess Trainer
Applebee's Grill + Bar
10.2017 - 04.2021
Carside Specialist
Applebee's Grill + Bar
10.2017 - 04.2021
Shift Leader
Taco Bell Restaurant
01.2007 - 01.2010
General Education -
Antelope Valley High School
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