Summary
Overview
Work History
Education
Skills
Timeline
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SHAUNA QUINN

Orléans,ON

Summary

Detail-oriented Computer Science and Cognitive Science student with 7+ years of workforce experience which fostered strong analytical thinking, problem-solving capabilities, and leadership potential. Successfully combining academic training with a proven track record of implementing improvements, maintaining high-quality standards, and solving complex problems in fast-paced environments.

Seeking to leverage transferable skills in a challenging role that offers professional growth opportunities.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

Mexicali Rosa's
Ottawa, Ontario
05.2021 - Current
  • Oversee front-of-house operations while consistently delivering exceptional customer experiences.
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Demonstrate versatility by performing both server, bar and management service roles
  • Promoted to supervisor within one year after demonstrating leadership potential and operational excellence

Event Specialist / Service Professional

Mill Street
Ottawa, Ontario
05.2024 - 09.2024
  • Selected for elite event team handling high-profile occasions including weddings
  • Developed and applied specialized product knowledge to enhance customer experience
  • Quickly mastered procedures in reservation-based, high-volume environment
  • Seasonal Hire

Guest Relations Coordinator

Moxies
Ottawa, Ontario
07.2020 - 09.2021
  • Managed seating arrangements and reservations to optimize restaurant capacity
  • Created welcoming first impressions for all customers entering the establishment
  • Coordinated with service and kitchen teams to ensure smooth operational flow

Education

Honors Computation & Cognition

Carleton University
Ottawa, None
01-2027

Skills

Languages

  • English
  • French

Quality assurance & Performance Monitoring

  • Maintained consistent service standards through meticulous attention to detail
  • Implemented quality control procedures to ensure customer satisfaction
  • Monitored team performance metrics and provided actionable feedback for improvement
  • Identified process inefficiencies and developed streamlined solutions

Programming & Technical Problem Solving

  • Developed algorithmic thinking skills through Computer Science coursework
  • Applied computational concepts to solve real-world operational challenges
  • Implemented systematic debugging approaches to identify and resolve issues
  • Well versed in Java, HTML, CSS, C, Python, SQL, JavaScript
  • Experience with data structures and their practical applications

Project & Time Management

  • Efficiently handled high-volume environments requiring precise timing and coordination
  • Balanced academic studies with progressive professional responsibilities

Timeline

Event Specialist / Service Professional

Mill Street
05.2024 - 09.2024

Operations Supervisor

Mexicali Rosa's
05.2021 - Current

Guest Relations Coordinator

Moxies
07.2020 - 09.2021

Honors Computation & Cognition

Carleton University

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SHAUNA QUINN