Shauna Peck
Roseville
Summary
I love to work with the public, and I enjoy being a results-driven, critical thinker. Problem-solving is my game; I am a pro at remaining calm in any situation. Whether it is a paper jam or a traumatic event, I am the person to handle the situation with a calm demeanor, and a smile. I have an extensive work history, so there is not a problem I have not experienced without finding a way to solve it. Forward-thinking Operations Specialist bringing many years of expertise in for industry sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
Overview
30
30
years of professional experience
Work History
Operations Specialist
White Cap
Sacramento
10.2022 - Current
- Cross-functional role specializing in aged inventory throughout the Northwest Region.
- My role includes regional assignments, where I led a team of 20+ associates in various segments of the branch's day-to-day business and problem-solving.
- My role requires me to effectively build relationships with all branch managers, assistant branch managers, district managers, and sales teams.
- Most operational issues require my analysis and investigation to resolve the problem with a positive financial outcome.
- I identify and resolve readily identifiable, clearly defined problems regarding inventory control, operational efficiencies, and reporting.
- I demonstrate skill in data analysis and techniques by resolving missing or incomplete information, as well as inconsistencies or anomalies in routine research and data.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Participated in strategic planning sessions to contribute to long-term operational goals.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Prepared and reviewed operational reports and schedules to ensure accuracy.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assisted with the development of project plans for new initiatives or process improvements.
- Developed reports detailing operational performance, trends, costs, productivity.
CDP Associate
Career Development Program (CDP)
08.2021 - 10.2022
- Company Overview: The Career Development Program (CDP) is a best-in-class development program designed to attract, reward, and retain high potential associates.
- As a CDP associate, I focus on Leadership Development, Time Management, building relationships with associates, industry leaders, and customers.
- I am frequently exposed to different branches – I have worked in eight (8) branches thus far learning best practices, SOP’s, and training team members on daily processes.
- I have developed an understanding of inventory control, shipping and receiving, warehousing, and sales in accordance with policies, principles, and procedures.
- I solve problems at the branch level.
- Investigates customer complaints.
- Makes necessary resource adjustments.
- Manages operational branch level problems, including coaching and disciplining associates and investigating inventory discrepancies by running standard and special reports and making adjustments as required.
- Approves and processes credit memos.
- Serves customers and works at the counter or inside sales function as necessary.
- Ensures all sales orders are billed correctly and in a timely manner.
- Schedules staff and analyzes budgets and variances.
- Interviews applicants and makes recommendations to the manager for open positions.
- Trains associates.
- Plans, assigns, and directs work.
- Addresses complaints and resolves problems.
- The Career Development Program (CDP) is a best-in-class development program designed to attract, reward, and retain high potential associates.
Consultant / Investigator
Roman Private Investigations
Sacramento
10.2019 - 02.2021
- Investigate cases such as infidelity, insurance fraud, identity theft, custody disputes, and many others.
- Conduct surveillance for up to 6 hours at a time to observe the person or company in question.
- Investigate any paperwork, emails, reports, or other documents relevant to the case.
- Research public records such as criminal records, telephone numbers, court orders, etc.
- Perform undercover work when necessary.
- Obtain the necessary legal paperwork for specific portions of the investigation.
- Verify information such as employment and education by placing phone calls to appropriate venues.
- Set up recording devices, both auditory and visual and monitor on a regular basis.
- Work with other PI's in performing investigations.
- Assist law enforcement in surveillance and other investigative procedures.
Deputy Sheriff
Sacramento County Sheriff's Department
Sacramento
12.2013 - 08.2019
- Responsible for protecting the life and property of the citizens in the county to which I was assigned.
- Performs investigations, responds to calls of distress, and testifies in court.
- Patrol the assigned area and watch for suspicious activity.
- Arrest people for suspected crimes, including burglary, theft, drugs, larceny, homicide, and sexual crimes.
- Solve emergency and routine incidents.
- Conduct preliminary and follow-up investigations.
- Gather and bag evidence at crime scenes.
- Patrol buildings, and ensure they are secure.
- Apprehend suspects who flee.
- Search vehicles for drugs or paraphernalia.
- Perform sobriety tests on those suspected of driving under the influence.
- Pull over speeding vehicles, and issue citations.
- Prepare reports of arrests, and file paperwork.
- Serve warrants and subpoenas.
- Search for houses and other properties for evidence.
- Assist local fire departments and emergency medical technicians.
- Perform search and rescue operations.
- Search for missing persons.
- Contact and cooperate with other law enforcement agencies in matters relating to the investigation of crimes, and the apprehension of offenders.
- Conduct public information sessions on law enforcement matters.
- Provide security in county courts.
- Provide security in county jail(s).
- Issue citations and warnings.
- Assisted in the organization and implementation of community outreach programs to raise awareness about public safety.
- Interviewed witnesses and victims of crimes to obtain additional information regarding incidents under investigation.
Account Executive
Alere Wellbeing
09.2009 - 10.2013
- Responsible for implementing, managing, and analyzing disease management programs for a Commercial and Medicare population within a regional health plan.
- Worked with multiple vendors to ensure program operations were delivered per contractual agreements.
- Collaborated with network management, utilization management, quality teams, and leadership to create innovative methods of enrollment and engagement in the disease management programs.
Account Executive
LIFEMASTERS
Rancho Cordova
08.2006 - 09.2009
- Had the primary responsibility for mobilizing the company in the successful LifeMasters - Client relationship and insuring that LifeMasters is a Trusted Advisor for assigned clients.
- This includes collaboration with LifeMasters, Client leadership, and industry leaders to identify strategic and tactical opportunities to better position the Client for success.
- It includes market research, sales strategies and non-industry trends which may create unexpected opportunities for the Client.
- Also includes consultative relationships with key Client contacts to facilitate positive change.
Account Manager
MedQuist
Citrus Heights
11.2004 - 08.2006
- Company Overview: MedQuist, Inc. is a leading provider of medical transcription software technology and services, enabling health systems, hospitals, and group medical practices throughout the United States to efficiently manage clinical documentation workflow from voice capture through coding and turn paper medical records into Electronic Health Records (EHR).
- Had the primary responsibility of working directly with physicians and hospitals to install transcription software throughout their hospital and physicians' offices with transcription software.
- MedQuist, Inc. is a leading provider of medical transcription software technology and services, enabling health systems, hospitals, and group medical practices throughout the United States to efficiently manage clinical documentation workflow from voice capture through coding and turn paper medical records into Electronic Health Records (EHR).
Help Desk Support / Travel Specialist
Health Net, Inc.
Rancho Cordova
04.1998 - 04.2002
- Coordinates specialized events, including travel plans, meeting & meals coordination, and extremely specialized billing coordination, mainly internationally, some domestically.
- Also trains and participates in the light Supervision of other associates in the department.
- Was the “go to” individual when other members of the department need guidance on special circumstances.
- Always used independent judgment when determining the best course of action in any situation presented.
- In charge of Quality Controls in other associate’s work for accuracy, including the required fields present are correct and the record is thoroughly documented.
- Took care of all audits of the tickets processed and ensure tickets meet the rules and standards set forth by the Airlines Reporting Corporation as well as the individual airlines.
- Was highly trusted with access to large dollar company credit cards and accounts.
- Some unaccompanied international and domestic travel involved when traveling to cities, which require site inspections for further research or when a representative is needed at a coordinated meeting.
Assistant Operations Manager
E*TRADE Financial
Rancho Cordova
04.1995 - 04.1998
- Hired to launch and direct new Service Center location in Rancho Cordova, CA.
- Planned, managed, launched, and directed the start-up Service Center for this internet trading company.
- Challenges included developing policies and procedures, hiring Call center staff, overseeing customer satisfaction, developing training curriculum/scripting for Customer Care Service Specialists, and coordinating Human Resources administration.
Education
Peace Officer Standard Training (P.O.S.T.) - Criminal Justice
Sacramento County Sheriff's Department Training Academy
Carmichael, CaliforniaGeneral Education -
Ashworth College
Atlanta, GeorgiaGeneral Education -
American River Community College
Carmichael, CaliforniaSkills
- Interview and interrogation
- Research
- Communication Skills
- Critical thinking
- Crisis intervention
- Community Relations
- Surveillance
- Calm demeanor
- Strategic planning
- Case Management
- Inventory management
- Data analysis
- Operational reporting
- Team leadership
- Relationship building
- Problem solving
- Cost reduction strategies
Languages
English
Special Training Awards
- Life-saving Medal
- Tactical Life Saver
- Female Enforcers
- Undercover Operations
- Suicide Prevention
- First Aid / CPR
- Tactical Communication
- Crisis Intervention
Overview
Experienced investigator with a demonstrated history of working in the law enforcement industry. Skilled in Law Enforcement, Interview and Interrogation, Critical Incident De-escalation, Background Investigations, and Domestic Violence Prevention., Directed the clinical development of information systems supporting call center workflows and metrics, integrated care management workflow and metrics, as well as EMR capability. Designed health awareness (wellness and disease management) education programs for delivery at the worksite. Strong knowledge of HIPAA and other Privacy regulations and the administration of such provisions., Experience managing multiple levels of staffing up to 50 employees. Directed cross-functional teams in consumerism, health and wellness producing behavior-theory based health education materials standardized across health centers and improving the newly combined company brand awareness., Evaluate and monitor contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations. Analyze proposals, financial reports, and other data to determine reasonableness of proposal and relationship. Negotiate, administer, extend, terminate, and renegotiate contracts. Arbitrates oversights and/or complaints occurring in performance of contracts. Build and maintain relationships with contract providers by promoting open communication in resolving issues and solving problems.
Timeline
Operations Specialist
White Cap
10.2022 - Current
CDP Associate
Career Development Program (CDP)
08.2021 - 10.2022
Consultant / Investigator
Roman Private Investigations
10.2019 - 02.2021
Deputy Sheriff
Sacramento County Sheriff's Department
12.2013 - 08.2019
Account Executive
Alere Wellbeing
09.2009 - 10.2013
Account Executive
LIFEMASTERS
08.2006 - 09.2009
Account Manager
MedQuist
11.2004 - 08.2006
Help Desk Support / Travel Specialist
Health Net, Inc.
04.1998 - 04.2002
Assistant Operations Manager
E*TRADE Financial
04.1995 - 04.1998
Peace Officer Standard Training (P.O.S.T.) - Criminal Justice
Sacramento County Sheriff's Department Training Academy
General Education -
Ashworth College
General Education -
American River Community College