Shauna Nevills
Toronto,Ontario
Summary
Dynamic and dedicated hospitality professional with a strong work ethic and exceptional customer service skill. Proven ability to enhance guest engagement and streamline operations, resulting in increased revenue. Expert in POS operation and task prioritization, consistently delivering personalized experiences in high-volume environments.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Cake Cabaret
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Playa Cabana
05.2019 - 03.2021
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
VIP Cocktail Server
Lost & Found
05.2015 - 03.2020
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Streamlined ordering process for faster service, resulting in higher revenue and repeat clientele.
- Maintained clean and organized bar area.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
General Arts And Science Diploma -
Fanshawe
London, ON2007
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Team collaboration
- Task prioritization
- Upselling techniques
- POS operation
Languages
English
Elementary
Timeline
Server/Bartender
Cake Cabaret
12.2024 - Current
Server
Playa Cabana
05.2019 - 03.2021
VIP Cocktail Server
Lost & Found
05.2015 - 03.2020
General Arts And Science Diploma -
Fanshawe