Shauna Nevills
Toronto ,ON
Summary
Hospitality professional with extensive experience in high-end service environments. Known for delivering impeccable service and creating welcoming atmosphere for VIP guests. Highly reliable team player, adaptable to dynamic situations, and skilled in anticipating guest needs and preferences.
Overview
10
10
years of professional experience
Work History
Legal Administrative Assistant
Falconeri Rumble Harrison LLP
401 Bay Street
03.2024 - Current
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
VIP Lounge Server
Lost & Found Nightclub
577 King Street West
04.2015 - 08.2022
- Fostered a positive work atmosphere within the team through effective communication and collaboration efforts.
- Provided exceptional service to guests, anticipating their needs and ensuring a memorable experience from start to finish.
- Offer knowledgeable recommendations and service for wine and other beverages, enhancing the dining experience.
- Address and resolve any guest concerns or complaints with professionalism and courtesy, escalating to management when necessary.
- Address and resolve any guest concerns or complaints with professionalism and courtesy, escalating to management when necessary.
Lead Server
Playa Cabana Hacienda
14 Dupont Street
06.2017 - 04.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Education
Fanshawe College of Applied Arts And Technology
London, ON04.2008
Skills
- 7 years experience in high volume dynamic setting
- Excellent communication and interpersonal skills
- Strong attention to detail and commitment to delivering high-quality service
- Team collaboration and teamwork
- Problem-solving and conflict resolution abilities
- Ability to maintain composure under pressure
- Work well under pressure; balance multiple tasks simultaneously
Languages
English
Elementary
Timeline
Legal Administrative Assistant
Falconeri Rumble Harrison LLP
03.2024 - Current
Lead Server
Playa Cabana Hacienda
06.2017 - 04.2021
VIP Lounge Server
Lost & Found Nightclub
04.2015 - 08.2022
Fanshawe College of Applied Arts And Technology